Cannot import photos from iphone

Hi,

I have been trying to import my photos in iphone and always encounter error (via both Photo app and the file explorer).

And after much hours of trial and error, i realize that its due to the timelapse photo in the iphone.

If i try to copy those timelapse photo to windows, the iphone will get disconnected but normal photo are okay.

I have try the following method and it does not help:

1) backup and restore iphone.

2) reinstall itune/ apple driver.

Now i need to copy our all my 2018 photos and there are many timelapse photos.

How can i fix this issue? Anyone have solution for this?

Thanks.

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Import photos and videos from your iPhone, iPad, or iPod touch ...

Apple Support: Learn how to transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC. We'll also show you how to make your photos available on all your devices with iCloud Photo Library.

Cheers.

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Bill Smithers - Microsoft MVP July 2013 - June 2020

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Hi hweehim

Did you use the Import Picture and Videos wizard as described in the iPhone section of the following article?

https://answers.microsoft.com/en-us/windows/wik...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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i tried and it still get error :

"The following error occured while import xxxxx.jpg:

The device is unreachable."

This is actually a timelapse file..

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Hello hweehim,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

See if you can import photos using the method mentioned here:

https://www.kapilarya.com/how-to-import-ipad-ip...

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
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Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

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Yes. I try this method, its mention in my question i use the copy and laste method. 

I think its due to the HEIC file. 

Any solution ?

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Could you confirm if this also happens in the default Administrator account?

Open Start
Type: cmd
Right click CMD
Click Run as administrator

At the command prompt, type:
net user administrator /active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Try importing again.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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the version is 1809 (OD build 17763.292)

tried the admin account and its the same

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I am suspecting this is an issue with your installation.

Try performing a repair upgrade to resolve the problem.

http://answers.microsoft.com/en-us/insider/wiki...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi,

I have done that  and its the same.

It cannot be that for normal photos and video i can import, but timelapse photo i cannot..

This happen on my work Laptop and i try on different laptop its the same as well.

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Note, if i  use 3rd party SW , it will be able to download the timeplase video without any issue.

So its likely windows not supporting and not able to display the proper error.

Now i need a solution as the 3rd party software cause alot of $$.

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Last updated June 11, 2020 Views 1,136 Applies to: