Cannot get Windows 10 to start normally on a 2012 Dell Inspiron laptop after installation of 64-bit Win 10 update on 2-25-2020

I bought a Dell 15R Inspiron laptop computer in 2012 with Windows 7 SP2 preinstalled.   When Windows 10 became available I downloaded and installed a free upgrade and I have updated Windows 10 ever since.  To my knowledge, I never had a digital key number for the Windows 10 upgrade.

After the latest installation of the last Windows 10 update (1909), KB4535996, I think, my Dell laptop will not start normally at all.  None of the automatic repairs would work, because of an indication that my D:/ drive could not be found or somesuch.

I created a USB drive with the Windows 10 reinstallation software on it, but I was unable to install as an update because I did not have a license key.  And I was not permitted to do a complete install from the USB drive because none of the partitions on the hard drive were "available."

The Dell pre-boot diagnostics that I ran show that all hardware within the computer is working normally.

Now, I cannot boot the computer from the USB drive or from any other  media. I can't get to the Advanced Startup Options.    I get indications in the top left corner of the screen that "media" is being checked, but after about 5 minutes the screen says that there is no bootable media and I am invited to restart.   I can get to the simple boot menu by pressing F12, but I cannot see advanced options any longer.

Earlier today, everything that I tried (restoring prior to a restore point, uninstalling bits of Windows 10) failed to work.   I do not work with command line interfaces and really don't know what the heck I am doing when things go THIS  WRONG with Windows 10.  l hate this. 

Answer
Answer
Hi Karen,
please check Dell's site for updated BIOS and drivers compatible with 1909 or ask Dell support.
One may suppose laptop just is not compatible with latest Windows updates unfortunately.
Use restore point to roll back to previous date and stop all updates.
------------------
if you'll find someone's post helpful, mark it as an answer and rate it please. This will help other users to find answers to their similar questions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated May 28, 2020 Views 260 Applies to: