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Cannot boot up computer - get blue screens

Please help me. I cannot boot my computer normally. I can get past the windows logo, but once it gets to where i can login, the screen is all black so i cant login. Then after a few seconds it gets a blue screen error or it just shuts down.

I have already tried startup repair but nothing helps! I have a paper due I really need some assistance please,

I did system restore as well and that didnt help

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Answer

A. User

Hello,

I realize that you are facing issues with your windows 7 computer to boot. You are getting blue screens and the startup repair has also failed. On the screen shot attached I see you are getting an error code c000021a {fatal error system}. Also you are getting and error ‘physical memory dump complete’.

I would suggest you to run the Windows Memory Diagnostic to make sure there isn't a problem with the RAM. For details please refer to the link below.

http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

You may also refer to the suggestions given by ‘SpiritX MS MVP’ on May 4, 2010 in the below mentioned thread and see if it helps.

http://answers.microsoft.com/en-us/windows/forum/all/blue-screen-error-c000021a-fatal-system-error/549075f8-f695-4047-b747-2b4e118e1ffd

Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

Thanks and Regards
Sarandeep S - Microsoft Support.