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Can only hear system sounds.

As the tiltle says I can only hear system sounds now. But får about 5 days ago I could hear all sounds on the entire computer (games, spotify etc.), but when I started the computer yesterday i had no sound (only Windows 10 internal sounds like groove and notifications). Let me explain, for an example i have no sound when I play games or try to use spotify etc. The only sounds that work are the ones that are made by windows. I have gone into playback devices  and clicked test, then I can hear the plingiding, but then when I go to RealTek's HD-soundconfiguration (not sure if properly translated from Swedish) and click test there, there is no plingiding, there is no sound at all. I can hear sounds from google chrome like youtube and videos online, but no sounds from the team application or my Steam Games. I've updated my headphones drivers (Qpad QH-90), reinstalled RealTek's drivers 2 times, looked around in the gamefiles, reinstalled DirectX 3 times, checked almost every forum, I've checked the cables from the sound input to the motherboard, I've tested other headphones and I can't find the problem! I actually seem to be the only one with this problem and haven't solved it. Please help me with this. This is my final shot.

Specs: 

GeForce GTX760 SLI

Intel Core i5-4670K

8,00 GB RAM

Asus Z87-A Motherboard

Hi,  

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue. 

I suggest you to follow the methods and check if it helps.

Method 1: Perform playing audio Troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

  1. Press Windows key +X, select Control panel
  2. Change the view by option on the top right to Large icons
  3. Click on troubleshooting and click on the view all option on the left panel
  4. Run the playing Audio troubleshooter

Method 2: Updating the Audio drivers.
Try updating the Audio drivers from the manufacturer's website and check if the issue persists.


Follow the steps to update the audio drivers:
a. Press Windows key + X key and click Device Manager.
b. Expand the Sound, Video and game controllers.
c. Right-click on the Sound card and click on Update driver software.
d. Restart the computer and check.

Refer the link below and check if it helps.

No sound in Windows.
http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1 

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

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Hi,  

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue. 

I suggest you to follow the methods and check if it helps.

Method 1: Perform playing audio Troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

  1. Press Windows key +X, select Control panel
  2. Change the view by option on the top right to Large icons
  3. Click on troubleshooting and click on the view all option on the left panel
  4. Run the playing Audio troubleshooter

Method 2: Updating the Audio drivers.
Try updating the Audio drivers from the manufacturer's website and check if the issue persists.


Follow the steps to update the audio drivers:
a. Press Windows key + X key and click Device Manager.
b. Expand the Sound, Video and game controllers.
c. Right-click on the Sound card and click on Update driver software.
d. Restart the computer and check.

Refer the link below and check if it helps.

No sound in Windows.
http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1 

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

Thanks for the answer, but none of the two steps worked. I still only have the system sounds.

25 people found this reply helpful

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Hi,

 

Thank you for your reply.

Sorry for the delay in response.

I suggest you to roll back the driver and check if it helps.

Follow the steps to roll back the drivers: a. Press Windows key + X key and click Device Manager.
b. Expand the Sound, Video and game controllers.
c. Right-click on the Sound card and click on Roll Back the driver software.
d. Restart the computer and check.

 

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

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I found the solution! I went in to BIOS and switched the sound output to AC97 and everything worked perfectly again. Thanks for all the replies!

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Last updated April 19, 2025 Views 96,171 Applies to: