camera not working

Hi Aurelio. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

The Camera driver for your model is here: https://www.asus.com/us/Laptops/ASUS-Laptop-15-.... Download and install it first. Then compare all other drivers in Device Manager to also install any that are newer or better (named vs. generic). Type System Info in Search box to open and check BIOS version to update BIOS if necessary. The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Windows Update drivers are never enough.

I'll give you all other possible fixes that are working for others for webcam problems. If you need help performing any steps I am standing by to help.

1) Try resetting the Camera app at Settings > Apps > Apps & Features > Camera > Advanced Options.

2) Did you enable the Privacy setting to allow apps to use your webcam?
https://privacy.microsoft.com/windows-10-camera...
https://www.lifewire.com/fix-windows-10-webcam-...

3) Try also these steps for when webcam isn't working:
https://support.microsoft.com/en-us/help/13753/...
https://www.lifewire.com/fix-windows-10-webcam-...
https://www.kapilarya.com/something-went-wrong-...
https://support.microsoft.com/en-us/help/13753/...

4) Try Updating the webcam driver from the PC or webcam maker's Support Downloads web page for your full model number, Serial Number, or Dell Service Tag number from sticker on PC.

In Device Manager reached by right clicking the Start button, compare all other drivers including Chipset, display, sound, etc to make sure you have the latest vs. the PC maker's Support Downloads web page.

Additionally on Webcam Driver tab see if Roll Back is available, if not try Update Driver, first Automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail try to Uninstall the Driver, restart PC to reinstall.

5) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

6) If this was caused by a Version Update then you can roll it in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

7) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

8) If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...
If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...


I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Hi, thank you for replying, i already tried all this options but it doesn't work, the weird thing is that every app thinks that the webcam is working fine, the problem is that the actual video is the image that i posted

Please go back through the steps to try them again in order. Please do not skip any steps. We often find out later that the fix was the skipped step. If you need help performing any step I will help.