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Camera not working on Lenovo Yoga

Hi,

My PC camera stopped working and when I check the device manager it says the device is working properly. I can open up the camera app, the camera led flashes quickly but cannot take or show an image. It also doesn't work on zoom. I've updated the device driver, without errors showing up but the device manager shows this message under Events: "Device USB\VID_0BDA&PID_57F8&MI_00\6&d284e6a&1&0000 requires further installation. "

Can you give me any guidance on this?

Thank you .

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Hi, I'm Robinson, and I’m happy to help you today.
I know how frustrating this may be for you but I'll do my very best to help you.

Here is some troubleshooting that you can try and should fix the problem.

Check if doesn't have any corrupt files on the windows.
1-Right-Click on Start then click on Windows Powershell (admin)
2- Type these commands.
sfc /scannow (and press Enter)
Dism /Online /Cleanup-Image /ScanHealth (and press Enter)
Dism /Online /Cleanup-Image /CheckHealth (and press Enter)

3- The DISM tool will report whether the image is healthy, repairable, or non-repairable. If the image is repairable, you can use the /RestoreHealth (Dism /Online /Cleanup-Image /RestoreHealth) argument to repair the image.

Check in the privacy settings if the apps have permission to access the camera.
1-Click on Start then click on Settings
2-Click on Privacy, then click on Camera
3-Check the permissions to access the camera

Another option that you can try is to re-enable the camera in the Lenovo Settings app.
1- Launch the Lenovo Settings app using the Start menu search bar. In case, you have not installed it already download it from Windows Store.
https://www.microsoft.com/en-us/store/p/lenovo-...

2- Here you need to click on the Camera icon available at the top right side of the window.
3- Scroll down to the Camera settings page until you find Privacy Mode. Here turn off the Turn Privacy Mode.
4-Reboot and try to access the camera again

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Does your laptop comes with built-in lens cover?

Does your laptop comes with built-in laptop shutoff key.

https://support.lenovo.com/ca/en/solutions/ht118432-webcam-or-camera-not-working-or-cannot-turn-on-in-windows-81-10-ideapad-thinkpad

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Yes, I have tried all these things, thank you though.

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I will try these and let you know, thank you!

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Microsoft's camera app has a button to switch to the rear facing camera (i.e. like a cell phone with front and back camera). If you mistakenly press that button then it would try to find the rear facing camera, found nothing and be completely black on screen.

Try this driver from Microsoft Update Catalog --- the 18.6 MB one.

https://www.catalog.update.microsoft.com/Search.aspx?q=realtek%20camera%2010.0.22000.20203

Download the cab file, open the cab file, copy/paste all contents into empty folder, go to device manager, update the realtek camera by pointing it to this newly created folder.

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Hi,

The sfc /scannow reported "Windows Resource Protection found corrupt files and successfully replaced."

The DISM commands reported "No component store corrupted"

Then I rebooted and checked the camera settings and it's still not working.

Thanks.

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Hi,

I've done that and when I point it to the directory I put the extracted files in, I get the message: "The best drivers for your device are already installed. Windows has determined that the best driver for your device is already installed. There may be better drivers on Windows update or the device manufacturer's website"

Thank you - any other ideas?

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What version number does it say in your device manager for your realtek camera.

Win + Shift + S for take a screenshot, then use the picture icon on the reply screen on this webpage to post the screenshot.

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Please attach a screenshot of the System Information page.
1-Right-click on Start then click on Run
2-Type: msinfo32 and click on OK

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There's also this message in the Events tab: Device USB\VID_0BDA&PID_57F8&MI_00\6&d284e6a&1&0000 requires further installation.

Thank you again!

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Last updated May 10, 2024 Views 4,095 Applies to: