Hello Jennifer,
I'm Independent Advisor and Microsoft MVP, here to help you with your question.
Please refer following suggestions:
Run Hardware and Devices troubleshooter from Settings app > Update & security > Troubleshoot.
If that doesn't helps, try to re-register Camera app:
1. Press Windows +X and select Windows PowerShell (Admin).
2. Type/paste following and press Enter key:
Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
3. Close Windows PowerShell and see if this resolves the issue.
Otherwise, try these steps:
1. Press Windows + X, select Device Manager.
2. Under Imaging devices, right click on your camera device and select Uninstall. Click OK.
3. Then click Action > Scan for hardware changes.
4. Close Device Manager and reboot.
Let us know if this helps!
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Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!
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