Built-In Camera not Recognized?

Hi,

Could be hardware however Dell as OEM is responsible for the proper operation of
the hardware, their supplied drivers, and Windows. So regardless of the cause it is
theirs to resolve.

Check with Dell Support, their on-line documentation and drivers, and ask in their
forums about any known issues. Update BIOS, low level chipset drivers, and the major
on-board device drivers. Be sure to ASK Dell Support and in their forums because
there are likely to be known issues.

Dell Support
http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more
http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Dell Forums
http://en.community.dell.com/forums/

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Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings
as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop
and Start Screen.

Microsoft - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

What if a device isn't installed properly
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

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Troubleshooting might help :

Translate the Windows 7 methods to Windows 8 (there is little difference) :

Troubleshoot camera connection problems
http://windows.microsoft.com/en-US/windows7/Troubleshoot-camera-connection-problems 

You probably need to reload the camera drivers and any camera control software (usually
included with the drivers and installed at the same time). 

Logon as Admin.

DriverView - Free - utility displays the list of all device drivers currently loaded on your
system. For each driver in the list, additional useful information is displayed: load address
of the driver, description, version, product name, company that created the driver, and
more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most
current. Control Panel - Device Manager - Display Adapter - write down the make and
complete model of your video adapter - double click - Driver's tab - write down the
version info. Now click UPdate Driver (this may not do anything as MS is far behind
certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver
stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if
3rd party with their own software and drivers and any other major device drivers you
have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then
Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions.
(Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT
after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing
actually shows up. This is because some drivers rollback before the latest is installed
(sound drivers particularly do this) so install a driver - reboot - check to be sure it is
installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!