Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
Method 2: Run SFC scan. System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.
Steps to perform sfc scan:
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
b. Click Continue or supply Administrator credentials if prompted.
c. In the Command Prompt window type the following, and press Enter: sfc /scannow
We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.
Remove ALL power and reseat the cards, memory, and cables (on both ends when possible)
- actually remove and replace - do not just snug.
The primary cause of this Bug_Check is disk issues however it can be caused by memory problems
and even antivirus/antispyware/security programs.
BCCode: 24 0x00000024
Bug Check 0x24: NTFS_FILE_SYSTEM
The NTFS_FILE_SYSTEM bug check has a value of 0x00000024. This indicates a problem occurred in
ntfs.sys, the driver file that allows the system to read and write to NTFS drives.
Important Information If You Have Received a STOP Code
If you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer,
call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or your computer manufacturer,
The following actions might prevent an error like this from happening again:
Download and install updates and device drivers for your computer from Windows Update.
Scan your computer for computer viruses.
Check your hard disk for errors.
The following parameters are displayed on the blue screen.
Specifies source file and line number information. The high 16 bits (the first four hexadecimal digits after the "0x") identify the source file by its identifier number. The low 16 bits identify the source line in the file where the bug check occurred.
If NtfsExceptionFilter is on the stack, this parameter specifies the address of the exception record.
If NtfsExceptionFilter is on the stack, this parameter specifies the address of the context record.
One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to
disk, thus causing the error.
Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode
driver requiring nonpaged pool memory can also trigger this error.
Resolving the Problem
To debug this problem: Use the .cxr (Display Context Record) command with Parameter 3, and then use the kb (Display Stack Trace) command.
To resolve a disk corruption problem: Check Event Viewer for error messages from SCSI and FASTFAT (System Log) or Autochk (Application Log) that might help pinpoint the device or driver that is causing the error. Try disabling any virus scanners,
backup programs, or disk defragmenter tools that continually monitor the system. You should also run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer. RunChkdsk /f /r
to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.
To resolve a nonpaged pool memory depletion problem: Either add new physical memory to the computer (thus increasing the quantity of nonpaged pool memory available to the kernel), or reduce the number of files on the Services for Macintosh (SFM)
Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
To test RAM check here - let it run 4+ hours or so. <-- best method www.memtest.org
For the Vista/Windows 7 Memory Diagnostic Tool
Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions