BSOD - Windows cannot load the extensible counter DLL "C:\Windows\system32\sysmain.dll"

tried 

DISM /Online /Cleanup-Image /RestoreHealth

did not help

attached event viewer info

Hi,

 

Thank you for writing to Microsoft Community Forums.

 

I understand that you’re facing issues with Blue Screen on your PC, and I certainly appreciate your efforts in trying to resolve the issue.

 

We will certainly look into this for you.

 

For further clarity on the issue, please respond to the questions below:

 

  1. Which build version of Windows 10 are you using currently?
  2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
  3. When exactly do you receive the Blue Screens?

 

Refer the article Which version of Windows operating system am I running?

 

Meanwhile, I would suggest you to refer the article Troubleshoot blue screen errors and see if that helps.

 

You can also try booting the PC in Safe Mode and see if it crashes. Refer the article Start your PC in safe mode in Windows 10

 

If the PC is not crash in Safe Mode, then try booting the PC in Clean Boot and see if the PC crashes. Refer the article How to perform a clean boot in Windows

 

Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

 

If the PC doesn’t crash after performing Clean Boot, then please refer the section How to determine what is causing the problem after you do a clean boot to identify the root cause of the issue.

 

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting

 

However, it would be great if you could upload the files on OneDrive and share the link to us.​ If we can analyze the dump file, we may be able to narrow down the cause of the error. The Dump files are located in C:\Windows\MiniDump folder.

 

Let us know if you need any further assistance, we will be glad to assist you.

 

Regards,

Prakhar Khare

Microsoft Community – Moderator

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version 1903

build 18362.1139

no hardware or software changes 

BSOD happens every few days sometimes aftert2 weeks

last dump file 

https://1drv.ms/u/s!Am8rs9dnvqGlgZtMakC-433UlzdVjQ?e=b2HMMD

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I started getting this error today.  Since Microsoft seem unable to provide meaningful trace data it's impossible to determine what the cause of this error really is ... and that's sadly always been the case with Windows OS.  For whatever reason Microsoft software engineers don't put the necessary work effort into proper exception handling.

Being a Software Engineer for over 34 years and seeing the lack of proper exception handling, I doubt Microsoft will ever put in the required work effort they "oddly" expect for software engineers external to Microsoft.   Funny how that works?!

To others that might be reading this, you can try the following (in order):

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth    (only if any issues reported above)

If these don't help, then you'll be faced with the Standard Microsoft response of "re-install" or "repair" the OS to default state.  Trust me when I say do NOT do an OS repair, you're better off starting from scratch with a wiped drive and full re-install of latest Win10 build (backup critical data first to some external device storage).

This is the unfortunately reality of an OS that's become programmatically unmanageable and more import, lack of sufficient exception processings.

Rob.

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Question Info


Last updated May 7, 2021 Views 3,367 Applies to: