BSOD Windows 7 after a clean install

I was getting a bsod.  Since the pc was a vista upgrade to win7 32 I took this as an opportunity to move to Win 7 64.  So now I still have a completely clean install but am still getting a BSOD even at idle.    I sure would love some help.

Here is the minidump on skydrive  http://cid-e4a90441272d7c37.skydrive.live.com/self.aspx/minidump/041510-16208-01.zip

 

Question Info


Last updated November 27, 2017 Views 696 Applies to:
Answer
Answer

Hi dougor,

 

Blue Screen Errors (BSOD’s) may be caused by hardware and sometimes due to incompatible software.  In a lot of cases it is a corrupted driver or a driver conflict.  The most common causes of blue screens are overheating, faulty RAM, and video card problems.

While we get back to you with the details after analyzing the dump reports provided by you I would suggest you to follow the below steps and check  -

 

Method 1:

I would suggest you to check if you face the same issue in safe mode – In Safe mode; you have access to only basic files and drivers. Refer to the link to start the computer in safe mode and then check -
http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode

 

Method 2:

If you do not face the issue in safe mode then I would suggest you to put the computer in clean boot state and after that check if any non-Microsoft service is interfering with the processes. It is possible that there is some non-Microsoft program interfering with the normal working.

To perform the clean boot follow the step 1 mentioned in the below article and then try to do the back up in this clean boot state -

        http://support.microsoft.com/kb/929135

If the issue gets resolved check which non-Microsoft service is causing the problem; referring to the article and following other steps.

After you have finished troubleshooting, follow these steps to reset the computer to start as usual as mentioned in the article.

Method 3:

Also you may open the device manager and check if any updates of the driver are required. Check for any cross marks or exclamation marks alongside the devices, as these denote issues with the drivers of the device installed -

  1. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. In Device Manager, locate the device, and if you wish to check or install/ uninstall or update the driver then double-click the device name and click the Driver tab and follow the instructions.

You may refer to the below mentioned link for further assistance to update the drivers related to your computer:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 

You may also follow the above steps for updating the device drivers. If you have still have issues with the drivers you will have to download and install the latest drivers from the manufacturer website and then check.

 

Hope this helps. Let us know the results.
Thanks,
Meghmala – Microsoft Support

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