Question

Q: BSOD when using Internet Explorer on Windows 7

This started a couple of months ago and it took a while for me to determine that it only happens when using IE. I have the minidumps and will upload as soon as I figure out how to.


Hi,

Main suspects would be any 3rd party antivirus programs and the network drivers in use.

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

-------------------------------------------------------------------------

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7)
http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table.
http://www.nirsoft.net/utils/blue_screen_view.html

-------------

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to with-in a
second or so of the time of the BSOD to provide more information as to possible
cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -
set it to a bit before and after the time of the BSOD.
http://www.nirsoft.net/utils/my_event_viewer.html

------------

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the
details of all application crashes occurred in your system. The crashes information is extracted
from the .wer files created by the Windows Error Reporting (WER) component of the operating
system every time that a crash is occurred. AppCrashView also allows you to easily save the
crashes list to text/csv/html/xml file.
http://www.nirsoft.net/utils/app_crash_view.html

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Sorry this didn't help.


Thanks Rob.

 

I have downloaded the mentioned applications and installed them. Will try all the avenues suggested first and will report my findings.

 

I have zipped my minidumps and placed them on Skydrive; how do I share them with you or this forum?

 

Craig

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Hi,

Did you do this : Main suspects would be any 3rd party antivirus programs and the network
drivers in use. Check those.

With the files name visible in your SkyDrive (they should be in a public accessible folder)
copy the address bar (link) and paste that into a message here.

This is mine as an example :

https://skydrive.live.com/?cid=9ac481c015daee85&sc=documents&id=9AC481C015DAEE85%21125

Rob - SpiritX

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.


Hi Rob,

 

I am using Microsoft Security Essentials for my virus scanning; all others have been removed several years ago...

 

I'll check the network drivers but the BSOD only seems to occur when using IE.

 

Here is the link to the mini dumps...

https://skydrive.live.com/#cid=87A5D1E4AC9A2511&id=87A5D1E4AC9A2511%21113

 

Thanks for your help so far.

 

Craig

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Sorry this didn't help.


Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was 19 CAUSE dnelwf64.sys.

BugCheck 19, {20, fffffa80039200d0, fffffa80039201b0, 40e0001}

*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
Probably caused by : dnelwf64.sys ( dnelwf64+6283 )

dnelwf64.sys dated 7/27/2011 Deterministic Network Enhancer for NDIS 6 is a driver file from
company Citrix Systems, Inc. (possibly Cisco).

fffff880`03b7c000 fffff880`03ba1000   dnelwf64 T (no symbols)          
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Wed Jul 27 23:36:44 2011 (4E31037C)

1. Update that driver and check with its Support and their forums (if any).

------------

2. Check with Toshiba Support, their on-line documentation and drivers, and ask in their forums
about any known issues. Check for updates to the BIOS, low level chipset drivers, and the other
major on-board and separate device drivers.

BiosVersion = 1.60
BiosReleaseDate = 09/02/2010 <-- check for updates to the BIOS, low level chipset drivers, and
the other major on-board and separate device drivers.
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650D
SystemFamily = Type1Family
SystemVersion = PSK1NC-03800S
SystemSKU = Danube
BaseBoardManufacturer = TOSHIBA
BaseBoardProduct = Portable PC
BaseBoardVersion = Base Board Version

Toshiba - Forums
http://laptopforums.toshiba.com/

Toshiba - Contacts
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact

Toshiba - Drivers - navigate to your model
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

------------

3. Use these methods as need to troubleshoot any additional issues.

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

------------

4. After ALL the above if needed run Driver Verifier to see if it can indicate a CAUSE (this is a total
waste of time if you haven't done all the above updates and checks as it would find the same
condition in the previous minidump).

If needed run Driver Verifier to try to determine the cause. (Good idea to update BIOS and
all the major drivers).

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617 

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM

Driver Verifier
http://www.techsupportforum.com/2110308-post3.html 

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM 

You can disable Driver Verifier
http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Rob - SpiritX

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Sorry this didn't help.


 
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Views: 7,659 Last updated: July 3, 2018 Applies to: