BSOD when plugged in Windows 11 x64- ntoskrnl.exe+4b85d0

Hello,

Have you tried using Safe Mode to rule out and driver problems?

To boot to Windows using Safe Mode, open the Start Menu and push the power button, and then when you get the choice of Sleep, Shutdown or Restart, push and hold the shift key down and push Restart. Once you see a screen that says Please Wait, you can let go. Then, once you see a screen asking you to Choose an option, select Troubleshoot then "Advanced options", then "Startup settings". Once Windows restarts and asks you to select a number on your keyboard, select 4 or F4 on your keyboard which will boot your computer into Safe Mode. Sign into your computer, and then plug in your device.

Do you see a BSOD?

Hope to hear back from you.

Thanks for offering your assistance! I haven't seen the BSOD in safe mode. I did check to see if all of my drivers were up to date via Windows a few days ago and updated my graphics drivers via the Nvidia website. I also ran a program called Driver Booster, which indicated that all of my drivers are up to date. Do you have any other suggestions for isolating the cause of the problem?

Hi, good day! I'm Nals and I'll be happy to assist you today.

To better understand and resolve the issue you're experiencing, it would be helpful to analyze the minidump files generated by your system.

Could you please share these files with me? You can find them in the following location:

1. C:\Windows\Minidump

2. Copy the minidump files to your Desktop, then compress them into a ZIP file.

3. Upload the ZIP file to a cloud service (such as OneDrive, Dropbox, etc.), and create a shareable link.

4. Share the link here so we can review the files for you.


Regards,
Nals

Hi Nals,

Thanks for offering to help! Here's a link to the most recent files: https://www.dropbox.com/scl/fi/57l26jrb22wdmfx4750u3/010625-14937-01.zip?rlkey=pmf4uq9wvhae0foodjs93cs89&st=ms2ynofg&dl=0.

Thank you for sharing the file!

Based on the minidump files you provided, it appears that there is memory (RAM) corruption, but no specific driver is listed as the cause of the issue.

To diagnose further, we can use Driver Verifier:

Enabling Driver Verifier can help identify problematic drivers. Before you proceed, it's important to create a new System Restore Point as a precautionary measure: https://support.microsoft.com/windows/create-a-...

You can follow the instructions in the below link to start Driver verifier
https://answers.microsoft.com/en-us/windows/for...

Run Driver Verifier and allow your PC to crash three times. This will help to identify any problematic driver and finally, upload any newly created minidump files

If you encounter difficulty booting into Windows with Driver Verifier enabled:

Start your PC, and as Windows attempts to load (spinning dots), press and hold the Power Button for 5-10 seconds to perform a Hard Shut Down.
Repeat this twice.
On the third start, Windows will boot into the Recovery Environment. From there, you can access System Repair, Safe Mode, Command Prompt, etc.

Go to Troubleshoot > Advanced Options > Startup Settings and click Restart.
Upon restart, press 4 to enter Safe Mode.


Open Command Prompt as Administrator and run these two commands, then restart your PC:

verifier /reset
verifier /bootmode resetonbootfail


After disabling Driver Verifier, upload any newly created minidump files for further analysis. Let me know if you need any further assistance.

Hello,

I recommend not using third-party software to update device drivers, sometimes they either fail to install the correct drivers for your device, or they fail to update the drivers in general.

I would look in Windows Update for any driver updates and then look at your laptop/motherboard manufacturer to see if there are any updates from there. If you would like, you can list your specs here and I can look for drivers for you.

Hope this helps.

Okay, thank you! I tried using Driver Verifier. Here is a link to the mini dumps:

Okay, thank you! I tried using Driver Verifier. Here is a link to the mini dumps:

Hello,

Are the BSODs that you are getting CRITICAL_PROCESS_DIED with what failed as ntkrnlmp.exe and PAGE_FAULT_IN_NONPAGED_AREA?

If so, I would recommend downloading and running Memtest86 with about 4 passes.

Please report the results of Memtest86 here.

Hope to hear back from you.

According to the dumps at the link I posted in my last reply, the last 5 dumps have indicated "IRQL_NOT_LESS_OR_EQUAL," "CRITICAL_PROCESS_DIED" or "PAGE_FAULT_IN_NONPAGED_AREA." They all indicated they were caused by driver ntoskrnl.exe. Does that help? You can see this as well by reviewing the link I posted most recently. Thanks!