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BSOD when opening streaming services

Yesterday I was able to stream some TV shows, and for some reason today I can't.

This is a clean install of windows 11, I just assembled this computer in the last week. The only thing that I downloaded between yesterday and today has been software for bluetooth headphones I just bought, but when I uninstalled that nothing changed.

BSOD reads PAGE_FAULT_IN_NONPAGED_AREA

What Failed: nvlddmkm.sys

My power supply is more than enough, so I would be surprised if it was a power supply issue. I've updated nvidia drivers and nothing changed, I went back and checked all the other drivers that could have been the issue and everything I looked at what up to date.

Event viewer shows a volmgr 162 error and then a kernal-power 41 critical.

Here's my collection of minidump logs.

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Hi, EnahsEdilg

Welcome to Microsoft Community.

We understand that you have encountered a blue screen of death and have a minidump file that can be analyzed, we need to explain that due to the rules of the Microsoft community, we can not access third-party sharing links, for the blue screen log files, we need to get them through a private message, so please send the minidump file directly to me through a private message, I will further analyze the specific reasons and give you a referable solution. I will further analyze the cause and give you a solution. 

I will analyze the cause and give you a solution. The steps for replying to a private message are as follows: 

1.You can send private message through the Messages link at the top right of the page.

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2.Check your sent PM by going to My Profile, and then selecting View private messages on the left pane of your profile page.

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You may see the message that I sent you earlier.

 

 

 

We will analyze the causes of blue screen through the dump file you sent and give a plan. We look forward to your reply and thank you for your understanding and cooperation. 

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

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Hello,

Thank you for your assistance, I've responded to your message with my minidump logs.

edit for the future:

I've done nothing and this problem resolved itself. Good luck, and god speed.

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Hi, EnahsEdilg

Thank you for your reply! 

According to the analysis of your blue screen log, the error module and code of several blue screen errors of the computer are the same. The reason of the log display error is that the system tries to access the invalid memory address ffffe184a01a5bb0, triggering the memory protection mechanism, and the failure module is the NVIDIA graphics card driver file nvlddmkm.sys 

I suggest you try the following solutions: 

I. update or rollback NVIDIA graphics driver 

1. Completely uninstall the drive in safe mode. 

-Restart the computer and press F8 to enter safe mode. 

-Use the Display Driver Uninstaller (DDU) tool (downloaded from official website) to completely uninstall NVIDIA drivers. 

-Download the latest stable driver installation (non-Beta version) from NVIDIA official website after reboot. 

 

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

 

2. Manually specify the old driver 

-If the latest driver still has problems, select "Custom Installation" → check "Perform Clean Installation" → roll back to a stable version within half a year (e.g. 516.94). 

  

  

  

II. Repair system files and memory management 

  

1. Search CMD, find the command prompt, and choose to run in administrator mode. 

2. Enter the following commands one by one. Please be sure to execute the next command after the last one is completed. 

DISM /Online /Cleanup-Image /ScanHealth 
DISM /Online /Cleanup-Image /CheckHealth 
DISM /Online /Cleanup-Image /RestoreHealth 
SFC /Scannow 

3. After scanning, you can check the scanning information, and check whether the problem has been detected and fixed. 

  

  

III. Download the old version of Windows 11 to eliminate the compatibility problems of the new system. 

Please manually back up important personal files before implementing this scheme, and then follow the following steps: 

1. Prepare a USB flash drive and download the ISO file of 23H2 according to the method provided by Ramesh, the volunteer host in the link below. 

  

2. Copy the ISO to the USB flash drive. 

3. Restart the computer, then insert the U disk into the computer, enter the Bios according to your computer manufacturer's instructions, and set the U disk as the first startup item. 

4. Next, a new installation will be started, and you can follow the steps. 

 

Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.  

  

If none of the above solutions solve the problem, it may be that your graphics card hardware is abnormal. I suggest you check whether the installation is normal and contact NVIDIA to ask if the graphics card driver is abnormal. 

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

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You are my hero, I will test and see if it's still giving me blue screen errors and start with rolling back my NVIDIA drivers.

Thank you for your help.

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Hi, EnahsEdilg

Thank you for your reply! You can try the options I've provided one by one, and you're welcome to contact us anytime if you make any progress. 

I wish you all the best! 

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

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Question Info

Last updated April 16, 2025 Views 55 Applies to: