BSOD (WHEA_UNCORRECTABLE_ERROR)

Hi,

If you are over-clocking anything Stop!

The Bug_Check was 124 CAUSE AuthenticAMD which generally indicates the processor, heat
sink, or the compound between them though antivirus, BIOS, chipset drivers, and other possible
causes can be involved.

BugCheck 124, {0, fffffa8007a0c8f8, 0, 0}

Probably caused by : AuthenticAMD

CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 0 16,4,3 AuthenticAMD 3740 0000000000000000                   203b7dfe

Processor report :
==============================================
Common Platform Error Record @ fffffa8007a0c8f8
-------------------------------------------------------------------------------
Record Id     : 01cfafe1f2fdafc3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/4/2014 12:45:47 (UTC)
Flags         : 0x00000002 PreviousError

==============================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007a0c978
Section       @ fffffa8007a0ca50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f43
Processor ID  : 0x0000000000000000

==============================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007a0c9c0
Section       @ fffffa8007a0cb10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 43 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8007a0cb10

==============================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007a0ca08
Section       @ fffffa8007a0cb90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f


1. Check with the System Maker's Support, their on-line documentation and drivers, Update
the BIOS, low level chipset drivers, and the major on-board and separate device drivers.

2. Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
Does it just act like it loses power or does it shutdown in a normal manner? Heat related
does not always mean too much heat as it is very possible that something is too sensitive
to even normal levels of heat

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -
actually remove and replace - do not just snug. Remove the dust bunnies and clean the
vents. Check that the fans work (before and after opening the case). If a laptop about all
you can do is reseat the memory and clean the vents (still can try adding a small fan as a
test).

This sounds like hardware so if the above does not help then you probably need the help
of a real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the
System Maker's Support.

3. Check the processor seating, heat sink, and the compound between the processor and
the heat sink which are common causes.

4. Use ALL the methods in the troubleshooters below and those in the next message.

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Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information on using BlueScreenView, MyEventViewer, and other
methods to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though it is
"possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory
and cables (on both ends) - actually remove and replace - do not just snug. Make sure
the system has adequate ventilation - add a small fan blowing into intakes. Carefully
inspect the motherboard and other cards for damage. Pay attention to the fatal hardware
error implication. You may need a real computer shop (not leeks and peeks at a BestBuy
or other BigBox stores) or the System maker's Support.

Check the processor seating, heat sink, and the compound between the processor and
the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security
programs have caused this error.

BCCode: 124   0x00000124

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug
check indicates that a fatal hardware error has occurred. This bug check uses the error
data that is provided by the Windows Hardware Error Architecture (WHEA).

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR <-- read this link
http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx

BCCode: 124     0x00000124 <-- read this link
http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html

=========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html 

How to stop Windows 7 automatically installing drivers
http://support.microsoft.com/kb/2500967

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html 

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.