BSOD / unplanned reboots by PC every hour or so

022225-9468-01.dmp

It ran OK for about 45 mins and rebooted again. I have a new dmp file attached. Thank you!

I should add that in the event there is only 1 error in the application event log with an error as follows:

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-CF0OADV$ via https://AMD-KeyId-52fb59e29aa83a962fb9eef0fe5b4811de6b751e.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority \"amd-keyid-52fb59e29aa83a962fb9eef0fe5b4811de6b751e.microsoftaik.azure.net\" does not exist."}

HTTP/1.1 404 Not Found

Date: Sat, 22 Feb 2025 17:41:03 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: 83f2ed7d-e6e0-4ffe-ac04-5a067a8b025e

Method: GET(78ms)

Stage: GetCACaps

Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

No errors in the SYstem log except AFTER reboot:

The Google Chrome Elevation Service (GoogleChromeElevationService) service failed to start due to the following error: 

The system cannot find the file specified.

I did everything suggested. Memory passed the test. Installed new drivers from HP's website. I have 3 new Minidump files. Do these happen to have anything new? Or additional things I can try next? Thanks!

022225-9156-01.dmp

022225-9390-01.dmp

022225-9500-01.dmp

This is a stock computer for an elderly lady I am trying to help fix, I do not have it overclocked. I popped a spare drive in the computer and installed base Win11 Home from a USB. It is till having black screen and rebooting as well as BSOD with a fresh Windows 11 and zero applications installed. I went to HP's website and tried to bring things current and no luck. I downloaded an AMD tool to bring things current, no luck. On the fresh install I am getting the "SCEP Certificate enrollment initialization" error from an earlier post however it is unlikely that is the root cause.

What on earth can I try next to troubleshoot? From talking to the lady this came from, it has been happening since November/December. Due to the 24H2 update?? If I run the computer off a live boot USB for PartedMagic Linux I have zero issues and it stays up for hours. Has to be a Windows driver issue but no good errors in the event logs to suggest a smoking gun.

Hey,

First I do not work or speak for Microsoft and what I say I have done on my pc's.

Every pc is different so things can go wrong that have not happened to me.

1) Ensure fans in pc are running when pc is on. IF they are I would have thermal paste on CPU replaced.

If PC is prebuilt it could have been on shelf for long time so paste could be bad.

After CPU thermal paste is changed do the following steps.

2) Open Command Prompt as admin.

3) run the following command: Dism /Online /Cleanup-Image /CheckHealth

Let is finish and then do next step

4) run in command prompt: Dism /Online /Cleanup-Image /ScanHealth

Let it finish and do next step

5) run in command prompt: Dism /Online /Cleanup-Image /RestoreHealth

When step 5 finishes it should say found and fixed items.

Restart pc and windows errors should be gone.

Make sure the user always shuts down windows using shutdown and not switching off pc or issues will come back.

IF BSOD returns ensure the fans are running when pc is on.

Also might try changing the thermal paste on CPU.

Hope it helps

Correct - original drive is a 250gb SSD. I cloned it to a 500gb SSD and disconnected the 250 at first, working on that one. Then I did a fresh install of Win 11 on the 500 and that's where it's still blue or black screening.

Re-ran additional hardware checks.