BSOD Twice now: Uncorrectable hardware error - Stop 0x00000124 on Windows 7 Lenovo K330

Blue Screen error indicates hardware error.
Machine is a couple of months old.
I haven't added any new hardware. 
Is it possible to determine which piece of hardware is being called out in the error message?
 

Question Info


Last updated September 17, 2019 Views 24,952 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi,

It is possible, though not likely, that software can discover the hardware involved in the
issue. Since the computer is still under warranty check with the System Maker (Mother-
board Maker for custom systems) for warranty repairs.

Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
Does it just act like it loses power or does it shutdown in a normal manner? Heat related
does not always mean too much heat as it is very possible that something too sensitive
to even normal levels of heat

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -
actually remove and replace - do not just snug. Remove the dust bunnies and clean the
vents. Check that the fans work (before and after opening the case). If a laptop about all
you can do is reseat the memory and clean the vents (still can try adding a small fan as a
test).

This sounds like hardware so if the above does not help then you probably need the help
of a real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the
System Maker's Support.

===========================================================

Check this thread for information on using BlueScreenView, MyEventViewer, and other
methods to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

----------------------------------------------------------

BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though it is
"possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory
and cables (on both ends) - actually remove and replace - do not just snug. Make sure
the system has adequate ventilation - add a small fan blowing into intakes. Carefully
inspect the motherboard and other cards for damage. Pay attention to the fatal hardware
error
 implication.You may need a real computer shop (not leeks and peeks at a BestBuy
or other BigBox stores) or the System maker's Support.

Check the processor seatting, heat sink, and the compound between the processor and
the heat sink which are common causes.

There have been a few instances where Norton/Symantec and other antivirus/security
programs have caused this error.

 BCCode: 124   0x00000124

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug
check indicates that a fatal hardware error has occurred. This bug check uses the error
data that is provided by the Windows Hardware Error Architecture (WHEA).

0x00000124 <-- read this link
http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html

=========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html 

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/


How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Does it give any other specific info, i.e a name of a file or anything like that.

 

I don't know if you can specifically identify the hardware causing the issue other than process of elimination.

 

You could try running through this though and see if anything pops up:

 

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Matty Cotgrave-Co-founder of www.fixhackmod.com

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/


How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I downloaded BlueScreenView and both dumps looked about the same.

Dump1
<iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" width="98px" height="120px" style="padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embed?cid=87F5BB8EA58154BB&resid=87F5BB8EA58154BB%21106&authkey=AM1tXWUFaXPRpxc"></iframe>

Dump 2
<iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" width="98px" height="120px" style="padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embed?cid=87F5BB8EA58154BB&resid=87F5BB8EA58154BB%21105&authkey=AAbdcOPXVmgVQPg"></iframe>

I think the above is an embed of the dumps - I uploaded it to Skydrive.

I ran SFC check from command prompt and it completed 100% with no reported issues.

I'll also get some airflow around the tower and see if that helps.


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Here is the link to your SkyDrive's Public area where those files are located.
https://skydrive.live.com/?cid=87f5bb8ea58154bb&id=87F5BB8EA58154BB%21106

--------------

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were 124 CAUSE hardware.


BugCheck 124, {0, fffffa800979f028, fe200000, 1111a}
Probably caused by : hardware
MODULE_NAME: hardware
IMAGE_NAME:  hardware
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

1. Check the processor seatting, heat sink, and the compound between the processor and
the heat sink which are common causes. There can be other causes however those are
very likely suspects.

2. Check with Lenovo Support, their on-line documentation and drivers, and ask in their forums
about known issues. Check for updates to the BIOS, low level chipset drivers, and the major
on-board device drivers. Also update the major separate device drivers - run DriverView - set
VIEW to Hide the Microsoft drivers - update those without Dump in their names.

BiosRBiosMajorRelease = 0
BiosMinorRelease = 23
BiosVendor = LENOVO
BiosVersion = DKKT23AUS
ReleaseDate = 06/10/2011 <- check for updates to the BIOS, low level chipset drivers, and
the major on-board and separate device drivers.
SystemManufacturer = LENOVO
SystemProductName = IdeaCentre K330
BaseBoardManufacturer = LENOVO

3. Use the other methods in the troubleshooters previously posted.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.


 

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You have an SSPORT.sys driver that dates from 2005.  It probably belongs to a Samsung printer program.  Please uninstall it as it's likely not compatible with Win7.

I'm unfamiliar with the Nicomsoft OCR software, but would suggest uninstalling it to see if that helps.

Please provide the following information:
    - Go to Start and type in "msinfo32" and press Enter
    - When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file
    - Zip them up and upload them to the Public area of a SkyDrive account ( https://skydrive.live.com )
    - Post a link here so we can download it.

Since this is a hardware error, and one BSOD cites your processor driver, I'd have 2 suggestions:
- update the chipset drivers for your system (available at the system/mobo manufacturer's website)
- run a CPU stress test (free here:  http://www.carrona.org/hwdiag.html )

BSOD BUGCHECK SUMMARY
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011512-16177-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 12:13:08.311 2012 (UTC - 5:00)
System Uptime: 0 days 20:43:48.560
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`09d57028 00000000`fe200000 00000000`0001111a
BiosVersion = DKKT23AUS
BiosReleaseDate = 06/10/2011
CPUID:        "Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011512-12901-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 15 11:50:04.090 2012 (UTC - 5:00)
System Uptime: 0 days 0:06:22.308
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0979f028 00000000`fe200000 00000000`0001111a
BiosVersion = DKKT23AUS
BiosReleaseDate = 06/10/2011
CPUID:        "Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

- John
My website: http://www.carrona.org/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I updated the drivers for the NIC card and the Nvidia Video Card to current.
Since then  I've had one more BSOD - dump uploaded to skydrive.
https://skydrive.live.com/?cid=87f5bb8ea58154bb&id=87F5BB8EA58154BB%21106

After that crash, i uninstalled the Samsung Printer and the associated program for it.
I searched driver directory and found that SSPORT.SYS was still there and I manually deleted it.
I also unplugged the power and SATA cable fro the second dvd drive.

This puts the system pretty close to the config that was delivered from the factory.
The only hardware that is not original is a 2nd hard drive that i purchased right after i took dleivey of the machine.

I ran MSINFO32 and it list SSPORT as a problem device.
I'd like to get rid of that error. There is no longer a file named SSPORT.SYS. 
So I'm not sure why it thinks that it is still there.
Also on the skydrive - copies of MSINFO.NFO and .txt - named hightower - msinfo32.

Mean time between failure was about a week. The crash on 1/27 was when the machine was idle. 

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

To fix the SSPORT.sys error - install a fresh copy of the Samsung printer driver package.  Then uninstall it again.  If it's still not gone, use Autoruns (free here:  http://technet.microsoft.com/en-us/sysinternals/bb963902 ) to stop it from loading.  Then rename it to SSPORT.BAK

The BSOD still points at hardware.  Did you use vLite to perform the current installation?  Did you remove any OS components with it?

Did you try this?: 
- run a CPU stress test (free here:  http://www.carrona.org/hwdiag.html )

I'd also suggest the rest of the diagnostics at that link.

Good luck!
- John
My website: http://www.carrona.org/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Install/deinstall of Samsung did still leave the SSPORT.SYS - I renamed it and killed it with autoruns.
MSINFO32 no longer reports it as problem device.


Haven't had a block of time to run the CPU stress test, will look at that tonight.

good news is no crashes to report. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hardware Abstraction Layer DLL

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.