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Vatsal_Dholakiya

BSOD, stop code 1 : reference by pointer and stop code 2 : pnp detected fatal error

I'm constantly facing BSOD error and in error reference by pointer the pc is rebooting by itself while in the second one i have to do a power drain, i.e. press the power button for a while till it gets shutdown

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DaveM121

Independent Advisor

Hi Vatsal, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Vatsal_Dholakiya

Okay, here's a link.

https://1drv.ms/u/s!AvqlhkxMBlJygmfzvb1UyCcnpUSA?e=aq1tFC

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DaveM121

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Hi Vatsal

The minidump file indicates dddriver64Dcsa.sys as the root cause of your system crashes

If I am correct, you have a Dell system with Dell Support Assist installed on that system?

If so, you need to contact Dell Support on their website, that driver (dddriver64Dcsa.sys) is known to be installed by Dell Support Assist in error and is known to be the cause of system wide crashes, they can hopefully provide you with either a means to uninstall that driver, or a working version of that driver . . .

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Vatsal_Dholakiya

Thank you, Dave.

Is there any other way than contacting Dell support as it charges fees and it's hard to afford that, and also it'll be a better way to learn as I'm an IT engineer and giving it to someone else to solve not-so-rare errors doesn't really suit.

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DaveM121

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Hi Vatsal

Open Device Manager (accessible by right clicking your Start Button)

Expand the System Devices section, do you see 'Dell Diag Control Device'

If so, right click that device and choose Disable, do not uninstall that device, because Windows will re-install that on next restart

That's It, that device is not required for the good running of your system and disabling that should stop the crashing . ..

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Vatsal_Dholakiya

This is what I see. Sorry, nothing like dell diag control device

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raghulkumar

I'm constantly facing BSOD error and in error reference by pointer the pc is rebooting by itself while in the second one i have to do a power drain, i.e. press the power button for a while till it gets shutdown

Hi Vatsal,

Can you please share me the error code

Regards

Raghul

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DaveM121

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Hi Vatsal

Okay, disable the 2 Dell Data Vault Control devices found in that list, that should have the same effect . . .

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Vatsal_Dholakiya

Hello Raghul,

As you can see there's no hexadecimal error code on the spot however it tells me that the stop code is two different ones as mentioned in the topic of the question.

I can share the link of minidump files.

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Vatsal_Dholakiya

Thank you, Dave. I'll try that.

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Question Info

Last updated June 16, 2022 Views 1,263 Applies to:

Windows
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Windows 10
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Performance and system failures