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BSOD, Running Windows Defender full scan

Event Viewer The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x000000000000a000, 0xffff8509cd357000, 0x0000000000000000, 0x0000000000000001). A dump was saved in: C:\Windows\Minidump\020625-18015-01.dmp. Report Id: b222e543-86da-415f-83db-b7434fce4521.

Minidump

DXGMMS2.SYS, WATCHDOG.SYS

First BSOD ever for me.

link to mini dump

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Hello, and thanks for reaching out! I'm Nals, and I'll be happy to assist you today.

Based on the minidump analysis, the issue appears to be related to dxgmms2.sys, which is associated with the DirectX Graphics Kernel. This typically indicates a problem with the graphics driver or a conflict with the GPU. I recommend performing a clean reinstall of the graphics card driver. This involves completely removing the current driver and then manually installing the recommended version from the manufacturer's website.

1. Download the Display Driver Uninstaller (DDU) utility.

**Note: You can find this tool easily by searching for "DDU" in your preferred search engine.

2. Once you have downloaded DDU, disconnect your computer from the internet to prevent Windows from automatically installing drivers during the process.

3. Boot your computer into Safe Mode: https://support.microsoft.com/windows/start-you...

4. Launch the DDU utility and select the option to remove the graphics card driver. Follow the on-screen prompts to complete the removal process.

5. After the driver has been completely removed, restart your computer.

6. Once your computer has restarted, go to the support page for your PC on the manufacturer's website. Look for the recommended version of the graphics driver for your specific graphics card model and operating system.

7. Download the recommended driver and install it manually by following the installation instructions provided by the manufacturer.

8. After the driver installation is complete, restart your computer again and check if the issue.

If you have any further questions or need additional assistance, feel free to let me know. I'm here to help!



Best regards,
Nals
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This version of the Driver was already DDU installed (565.90) a few weeks back.

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Thank you for the update!

You could try installing a slightly older version and check if the issue persists.
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I DDU'd the next older driver (September 2024). I will notify if this BSOD occurs again, in particular.

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Glad to help!
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Question Info

Last updated April 16, 2025 Views 34 Applies to: