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BSOD possibly gpu and battery related

I got the problem first on 31st December.

Pc specs:

Alienware m17 r4

Intel i7-10870H

Nvidia GeForce RTX 3070 laptop

Bios: 1.26.0 (latest version)

Windows 23H2 (KB5048163) (this installed on the 25th December, then after the first round of restart loops I updated to 24H2 and this didn’t help either and is the one I’m currently on)

So, I was on some steam game (it was running fine and it was not a demanding game) and when I closed it down I went into some BSOD restart loop. The error was: Video_memory_management_internal

After about 3 restarts, I entered the recovery startup. I just simply started up and at this point I tried updating the windows version, an Intel management engine interface driver, AWCC, and the latest nvidia driver which also installed the new nvidia app. This sent the machine back into the restart loop.

I tried a bunch of things at this point, running commands I saw from YouTube tutorials into the cmd. Didn’t help.

At this point, the nvidia gpu was no longer detected, not in the device manager and not in the BIOS. And the charging icon over the battery disappeared (keep in mind that the battery was still going up in charge, despite it not showing that it was charging, and when I went to see if I could reset the PC it said I couldn’t do this over battery and needed to be connected to the charger, which it was and the battery charge was still going up, weird). I tried uninstalling and reinstalling the battery drivers, didn’t help.

So I reinstalled the latest BIOS ran it, and reset everything to the default settings. Didn’t help.

I installed DDU and uninstalled all the nvidia drivers in safe mode, and turned off automatic driver updates. Then I tried installing the newest and the October version of the nvidia driver but they wouldn’t run since the gpu was still not detected.

At this point I opened the laptop, disconnected the battery and held the power button for 30 seconds to drain out any excess power, and waited for a bit. Started up my pc, the gpu was detected and the charging symbol came back (and I did this multiple times, if my driver updates were on this would send me back into a restart loop, the gpu would stop being detected and the charging symbol would disappear and this would be the only time I would be able to operate my pc).

I waited overnight with the PC off, the charging symbol was back, got sent back into restart loop, I disabled the nvidia gpu, removed nvidia drivers again, then I installed the October version of the nvidia game ready driver. When the pc restarted the charging symbol disappeared again, and the nvidia gpu is not detected in task manager but this time it is still in the device manager (but with code 45 saying device is not connected so i guess it is not detected either) but when i try opening nvidia control panel it says gpu is not detected.

Not sure what to do at this point. I’m wondering if there’s maybe something to do with the overlocking, so i might try to go into the bios and see if i can disable that, and get the nvidia gpu to get detected again with the charging symbol to return too. Another idea is just to do a cloud reset incase of any corrupted files. I’m worried that my GPU is fried but I’ve been too scared to open up and mess with the hardware to find out.

What do u guys think is going on? Corrupted system/driver files or is my hardware screwed? What should my next steps be?

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi, thank you for taking the time to help. I made a Google drive folder with the mini dump files, along with a reliability monitor report, and list of events from event viewer.

https://drive.google.com/drive/folders/1-reHN9vAz2tpnLneg22MtrttwXcdlQlq?usp=sharing

In the Mini dump files I suggest u look at these files: 010225-9687-01.dmp and 010225-14796-01.dmp as they have two different errors. But feel free to look at all at your convenience. Thank you.

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All your minidump files indicate it is the Nvidia drivers that is causing your PC to crash, there is no other contributory factor listed.

I understand you have already used DDU to remove the drivers and installed a couple of other versions of the drivers Nvidia provide, it would be best to perform those steps again and try a few other older versions of the drivers Nvidia provide for your Nvidia graphics card model to find a version that is stable on your system.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hey Dave, I tried doing the DDU again with various drivers and it hasn’t helped, I did this for 5 different nvidia drivers from nvidia’s site, and 2 different one’s from dell’s site which ended up pointing to older nvidia versions as well (I tried doing the same for the Intel gpu and chipset drivers too). The GPU can run on startup for 1-2 minutes before forcing a BSOD. I managed to install GPU-Z and grab a couple snapshots of various readings (right on startup, essentially idle) before it restarted, you can see here:

I tried resetting BIOS settings to default, and enabled core isolation and memory integrity, uninstalled AWCC incase it was forcing some sort of overclocking, and I changed my battery settings to balanced from performance. This last thing made it worse and gave me a new BSOD error: DRIVER_POWER_STATE_FAILURE.

I ended up trying to reset my PC also and this also hasn’t helped either. Does this point to it being probably a hardware related issue? Or is there still a good chance this is still software related? Should I just keep the device disabled and hope for a new driver update? Should I hand it in to a shop to look at or would it be fine if I opened it up myself to see if there is any major dust or marks on the GPU? (Keep in mind I’ve never had the guts to mess around with the hardware myself, the most I’ve done is brushed the fans and disconnected the battery.

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Sorry, I was offline, if you cannot find a version of the Nvidia drivers that is stable on your system, it may be best to have your hardware checked at a PC Repair Shop, because that is the only problem indicated on your system.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Question Info

Last updated April 16, 2025 Views 46 Applies to: