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BSOD - KMODE_EXCEPTION_NOT_HANDLED (tcpip.sys)

Suddenly, a few days ago the computer got a BSOD with KMODE_EXCEPTION_NOT_HANDLED (tcpip.sys) error code.
Then it worked for a day before it happened again. Now it happens about every 10 minutes.

I have not installed any new software or updates since this started happening. The crashes appear to happen completely randomly.


It seems it does not crash in safe mode w/networking.


I'm not on the latest build (18932), but I'm unable to update, because the PC will crash sooner than the update will complete installing.

Can anyone help track down the cause?

Here is the Minidump .dmp file: https://srv-file8.gofile.io/download/oRKt33/012920-8046-02.dmp (or: https://gofile.io/?c=oRKt33)

I already tried to update the Network card drivers, both automatically, and manually using drivers from manufacturers website (but those were from 2015...). Crash still happening.

From searching, it seems that even though it says tcpip.sys, the crash isn't necessarily network related?

OS Name Microsoft Windows 10 Pro Insider Preview

Version 10.0.18932 Build 18932

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name xxx

System Manufacturer To be filled by O.E.M.

System Model To be filled by O.E.M.

System Type x64-based PC

System SKU SKU

Processor AMD FX(tm)-8320 Eight-Core Processor, 3500 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2104, 21.11.2013

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product SABERTOOTH 990FX R2.0

BaseBoard Version Rev 1.xx

Platform Role Desktop

Hi wimow,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Here is a link to the dump file: https://file.io/DapqIP

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Hi wimow,

I get a 404 on that link. Can you please recheck?
Sumit

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Oops, try this: https://srv-file8.gofile.io/download/oRKt33/012920-8046-02.dmp (or: https://gofile.io/?c=oRKt33)

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Hi

I get:

You are not authorized to download this file.

Can you upload in this folder?
https://onedrive.live.com/?id=16823703D6E1C96C%...
Sumit

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This turned out to be very hard... Your folder didn't exist either.

One of these links has got to work:

https://filebin.net/m9rw39wyfw5b4pqh


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Yes, thank you. Finally :)

As expected the crash is caused by LAN driver. Also, because you are running an Insider preview build, the issue might be related to the same.

Also it is from 2015 so updating would be a good idea.

fffff807`2ab40000 fffff807`2ac1a000 rt640x64 (deferred)
Image path: \SystemRoot\System32\drivers\rt640x64.sys
Image name: rt640x64.sys
Browse all global symbols functions data
Timestamp: Thu Jul 23 14:23:50 2015 (55B0AB9E)

Download a newer package and then remove the same.

Remove the driver completely:

https://answers.microsoft.com/en-us/windows/for...


Technical Information: 

*** WARNING: Unable to verify timestamp for rt640x64.sys
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

1 person found this reply helpful

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Thank you. It's strange how that driver could suddenly cause problems, because I have not changed anything driver/network related in the past months.

Anyway, I already tried to update the driver with the latest from Asus's website, but the newest they had was from 2015. I'll try once more, and make sure to completely uninstall it first.

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That's because of Insider build.

You may check Realtek website for an updated driver.

Another thing you can do is to remove the driver, update to the next Insider release and install again.
Sumit

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Last updated March 15, 2023 Views 4,328 Applies to: