BSOD: Kernel Mode Heap Corruption

So, I've been getting the KERNEL MODE HEAP CORRUPTION bluescreen and I don't know what else to do. My contacts with support haven't solved the issue, and I was hoping by now Microsoft would've released some fix.

Here's the minidump and system info: https://1drv.ms/f/s!AqSY_5OkoTOImc48Sm9eKk3WjjqDEw

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Hi,

I see only System Information file. No minidump.

Do not Directly upload from the minidump folder. Paste the Minidump files to desktop first and then upload.

Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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The link which you have given contains only system info. There is no dump file.

Please zip dump files and upload them again.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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The link which you have given contains only system info. There is no dump file.

Please zip dump files and upload them again.

How do I zip files? Do I just follow Sumit’s suggestion or am I missing something? 

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There is not need to zip. This is for convenience only. (You can select all required file in File Explorer > Right click > Send to > Compressed (zipped) folder)

You can directly upload the files as well without zipping.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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There is not need to zip. This is for convenience only. (You can select all required file in File Explorer > Right click > Send to > Compressed (zipped) folder)

You can directly upload the files as well without zipping.

I've reuploaded the files. They should be showing in the link now. 

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A. Analysis Results

1. File Name: 010419-9578-01.dmp
KERNEL_MODE_HEAP_CORRUPTION (13a)
*** WARNING: Unable to verify timestamp for win32k.sys
IMAGE_NAME: Pool_Corruption

B. Third Party Drivers
None

C. Recommendations

1. Create a system restore point so that if something wrong happens you can revert.
Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

2. Run Memtest for at least 8 passes (Do it overnight before going to bed)
https://www.tenforums.com/tutorials/14201-memte...

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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I don’t have a USB—so I’m running the Windows Memory Diagnostic Tool. 

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Memory diagnostics is a very basic level of troubleshooter.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Hi,

\Did Windows Memory diagnostics found issues?

Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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Last updated August 11, 2020 Views 3,696 Applies to: