BSOD Error everytime i unplug my charger.

I noticed that everytime i unplug my charger i get a BSOD error stating "CRITICAL_PROCESS_DIED". I thought it was the battery, because while using the laptop the percentage froze in 99% and didnt go down, then eventually ran out of battery and shut down.

After reinstalling the battery drivers i think the freezing problem was resolved.

But i still get the BSOD error after unplugging the charger, here is the minidump file i ran on WinDbg:

CRITICAL_PROCESS_DIED (ef)
        A critical system process died
Arguments:
Arg1: ffffc284d88e10c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: ffffc284d6162080, The process object that initiated the termination.
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2859

    Key  : Analysis.Elapsed.mSec
    Value: 18194

    Key  : Analysis.IO.Other.Mb
    Value: 24

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 33

    Key  : Analysis.Init.CPU.mSec
    Value: 1234

    Key  : Analysis.Init.Elapsed.mSec
    Value: 91107

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 103

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xef

    Key  : Bugcheck.Code.TargetModel
    Value: 0xef

    Key  : CriticalProcessDied.ExceptionCode
    Value: d78b2080

    Key  : CriticalProcessDied.Process
    Value: DriverAudio.ex

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0xEF_DriverAudio.ex_BUGCHECK_CRITICAL_PROCESS_d78b2080_nt!PspCatchCriticalBreak

    Key  : Failure.Hash
    Value: {e900357d-7718-39a9-3d29-2845a6850e36}


BUGCHECK_CODE:  ef

BUGCHECK_P1: ffffc284d88e10c0

BUGCHECK_P2: 0

BUGCHECK_P3: ffffc284d6162080

BUGCHECK_P4: 0

FILE_IN_CAB:  012825-6421-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffc284d78b2080

PROCESS_NAME:  DriverAudio.ex

CRITICAL_PROCESS:  DriverAudio.ex

ERROR_CODE: (NTSTATUS) 0xd78b2080 - 
|
Answer
Answer
It may be possible that DriverAudio.exe process was installed when you connected your QCY T13 ANC2 earbuds to your PC.

However, I think you should run a full scan of your system for malware, in case that process is related to malware.
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Last updated April 16, 2025 Views 36 Applies to: