BSOD after Windows 10 Feature update to Windows 10, version 1903 - IRQL error

I have now tried three times and three times I have had to use the Recovery functions to uninstall the latest Windows Feature set update.

Below are the details of my system and note, there are no visible errors in my device drivers and no outstanding Windows Updates.

Specs: Dell Precision 7730

Processor: Intel(R) Xeon(R) E-2186M CPU @ 2.90GHz 2.90 GHz

Installed RAM: 64.0 GB

Windows 10 Pro for Workstations

Version: 1809

OS Build: 17763.557

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After doing the Windows 10, version 1903 feature update, I able able to boot up, log in, but shortly thereafter get the BSOD and then the IRQL NOT LESS OR EQUAL” error.

I have run full Dell diagnostics without any detected errors. Any suggestions from the Community appreciated.


Hi PJCogs

BSOD's are generally caused by a corrupt or incompatible device driver, most likely caused by that update . ..

To diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Should i do the dump upload after i try the feature update or before?

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Hi PJCogs

If you could do the minidump upload before that update, it would be helpful, you can then go ahead and update, and I will analyze that for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Interesting ... I see the folder and the folder is empty ... I will try and do the Feature update to see if it writes to the Minidump folder ...

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Hi PJCogs

BSOD's are generally caused by a corrupt or incompatible device driver, most likely caused by that update . ..

To diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

Here is the Link to the Minidump files ...

https://1drv.ms/f/s!Ap4krFMYjCGUgccgZXN0_YlvLrtwVw

Let me know if you find something that helps. These dump files are after the Windows feature update and after logging into Windows 10, I get the BSOD with Stop Code: IRQL_NOT_LESS_OR_EQUAL.

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Hi PJCogs

The miniidump indicates zam64.sys as the cause of your system crashes, do you have Zemana Anti Malware installed on your PC?

If so, uninstall that completely and see if your system stabilizes . . .

If you want to continue using Zemana,download and install the latest version of their software from their website . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi PJCogs

The miniidump indicates zam64.sys as the cause of your system crashes, do you have Zemana Anti Malware installed on your PC?

If so, uninstall that completely and see if your system stabilizes . . .

If you want to continue using Zemana,download and install the latest version of their software from their website . . .

Interesting. I’ve not heard of that program before but did recently install Iolo Phoenix 360 that has System Mechanic and anti-malware.

I also worked with Dell ProSupport last night and we updated the BIOS and two Intel drivers including their Rapid Storage.

I am going to try the Feature Update again this morning. Dell indicated those two drivers were in their KB for my model and this exact error.  Thanks fir the insight and i will try and andfind/uninstall that anti-maleare.  

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The Phoenix 360 from Iolo that came bundled with Anti malware was actually a zam.exe. I have uninstalled and will try the Feature update.

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Hi to everyone!

I've got similar situation after updating the Windows 10 to the version 1903 on my Lenovo Y580.

Since the Windows Update day (2018-08-17) have occured: 

the 0x0000013a BSOD error > 5 times,

the 0x0000000a BSOD error > 3 times,

the 0x00000139 BSOD error > 1 time.

I updated the Intel HD Graphics 4000 driver to the newest available version (10.18.10.5069 -2018-12-27) as I've read outdated graphic card driver could be the culprit. 

However the 0x0000000a BSOD error still occurs.

The minidumps:

https://drive.google.com/drive/folders/1RzpnkPJeP_7mOtEmWgu-t65MsmRHfabI?usp=sharing

Thanks in advance as I'm really ready to go back to Windows 8.1 :(

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I'm also having the same problem since windows update 1909.

Please check the Minidump files.

https://drive.google.com/file/d/17SGlNusYHjmH_3XXuIHfNs5-PPtLAmwZ/view?usp=sharing

Specs:

AMD 3700x

MSI x570 Gaming Plus MBD

MSI RTX 2060 Ventus

2x8 Corsair Vengeance RAM

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Last updated February 17, 2020 Views 866 Applies to: