BSOD after watching streaming platforms (twitch, youtube) and while trying to install windows update- Kernel-Power Event ID:41 task category: (63)

Hello.

I have been getting BSOD after watching streams on twitch and even while watching youtube videos sometimes and it happend while I tried to install windows update (KB4549951). This is a PC I bought new 4 months ago.  I have been searching for an answer but couldn't find something useful so I decided to ask you guys.

This is the latest critical event from event viewer:

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          16.4.2020. 18:48:43

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      DESKTOP-0H0BLP4

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

    <EventID>41</EventID>

    <Version>6</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2020-04-16T16:48:43.796902700Z" />

    <EventRecordID>24450</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>DESKTOP-0H0BLP4</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="BugcheckCode">10</Data>

    <Data Name="BugcheckParameter1">0xffff98efdd846cf0</Data>

    <Data Name="BugcheckParameter2">0x2</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0xfffff80556b20ebd</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">false</Data>

    <Data Name="CheckpointStatus">0</Data>

  </EventData>

</Event>

I will also upload minidumps- https://drive.google.com/file/d/1PRHeSJ4ZEEsCjVODaeJJJz1ui3xpdxLW/view?usp=sharing

Thank you in advance, Marko.

|
Hi Marko

The minidump files indicate atikmdag.sys, which is the device driver on your ATI graphics card as the cause of your system crashes

The best option would be to go to the support page for your PC on the manufacturers website. then from there, download and install the version of ATI video drivers they recommend . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thank you for the answer Dave.

Now that you mentioned it, I have installed a new graphics driver.

But I also forgot to mention i added 8GB of DDR4 RAM-s that are identical as the ones I got with the PC. - I have tried to run windows memory diagnostic tool and got this message: hardware problems were detected. I have tried to reseat RAM but to no use. I will try to remove the one I added and monitor the situation. Any other suggestions?

Thank you inadvance.

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Hi Marko

Of you did receive an error when testing your RAM, then yes, do remove that module and see if your system stabilizes, please let me know how that proceeds . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hello again.

I gave it a go with only 1x8GB RAM and now its working properly (to this moment). I tested the new RAM with memtest64 and the old RAM aswell and I get no error when they work separately. Both RAMs are working on default 2133 MHz...

Is there something I can do in BIOS to check if they can work together? I mean its the same manufacturer (older ones made in Aug 2019, new ones in january 2020). Should i try to overclock them to 3000MHz?

Thanks in advance,

Marko

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Hi Marko

You could try that, but, overclocking your RAM is generally not a good idea . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Anyways,

I called the shop to ask if they can replace the RAMs I bought at their place so they said they will test it and if it is not working they will give me a new one... Fingers crossed. I mean why do they say its 3000 MHz (1,35 V) when its working on default 2133 MHz (1,2V)? I get it is it the tested speed and voltage...

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Not seeing this on any of my 5 Windows 10 machines. Make sure you have the latest GPU drivers installed.
Windows 10 Pro Slow Ring

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Question Info


Last updated July 23, 2020 Views 657 Applies to: