BSOD - 0x9f - Driver_Power_state_failure - ntoskrnl.exe - Minidump attached

Hey everyone

Here at work we've been having issues with bluescreens since last week, I have a feeling it's got something to do with an external HP USB docking station we have connected (model 3005pr).

I have attached 2 different bluescreens, from 2 different pc's, these happen a few times a day. Not sure they are related either but they started last Friday for some reason.

Link to the Skydrive

File with name 052114-15225-01.dmp is the one we get several times a day and we tried updating drivers:

Laptops are all HP, either 8460p or 8470p

-From the HP website we have updated the BIOS, Graphics card driver and Bios.

-Downloaded and installed a new driver for the HP USB Port Replicator

After restarting, 20 minutes later we got another bluescreen.

The other one, the 052314-22464-01.dmp is a mystery for me, so I'll need help analysing the dmp file :)

Any help is very much appreciated.

Stijn

 

Question Info


Last updated December 26, 2017 Views 492 Applies to:
Answer
Answer

Unable to load image vrtam.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vrtam.sys
*** ERROR: Module load completed but symbols could not be loaded for vrtam.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007F, {8, 801e1000, 0, 0}

*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
Probably caused by : vrtam.sys ( vrtam+1a93 )

0: kd> lmvm vrtam
start    end        module name
aa8b0000 aa8b5200   vrtam    T (no symbols)          
    Loaded symbol image file: vrtam.sys
    Image path: vrtam.sys
    Image name: vrtam.sys
    Timestamp:        Wed Oct 03 01:07:13 2012 (506BC801)
    CheckSum:         0000B3CE
    ImageSize:        00005200
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

SYMANTEC(Norton) Realtime application monitor.
http://www.herdprotect.com/vrtam.sys-ad1e90f444705eee3f52f506e0452adbcf62b3ac.aspx

You also have MCaFee installed. Conflict?

Remove vrtam.sys

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