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BSOD - 0x0000003b - cdd.dll & ntoskrnl.exe - SYSTEM_SERVICE_EXCEPTION

I have been facing an issue with a specific desktop model in our environment. It seems to crash/BSOD when someone remotes in to the computer.

Bug Check String: SYSTEM_SERVICE_EXCEPTION

Bug Check Code: 0x0000003b

Caused By Driver: cdd.dll (cdd.dll+1339)

Parameter 1: 00000000`c0000005

Memtest was run - no errors were found

Memory was re-seated and swapped - no change

Machine was re-imaged - no change

Video drivers and BIOS updated - no change 

Seems to be happening on a HP ProDesk 600 G2. Running Windows 10 Enterprise with 8 GB of RAM.


Again, system crashes randomly only when someone remotes into it. 

Minidumps can be downloaded here: https://drive.google.com/file/d/1gDVJz_Qk3BfCxO1N0PORPS_esM6b6AQI 

Answer
Answer
This is an Enterprise question but still let me try.

Might be caused by your display driver.
Completely remove everything of Graphics driver using DDU and install the newest copy of the driver available.

http://www.guru3d.com/files-details/display-dri...

You can head to either the card manufacturer or device manufacturer to get the newest driver.
Let us know if you require any assistance.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Question Info

Last updated April 22, 2024 Views 9,055 Applies to: