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Brother Laser printer does not work on PC updated from Windows 7.1 to Windows 10

I have two PCs that I updated to Windows 10.  One was running Windows 8, the other Windows 7 Home Premium.  I have two Brother Laser printers; model HL-2170W and HL-L:2380DW.  The situation that I have is the following:

1) The PC updated from Windows 8, can print to the both the Brother laser printers with no problem.  This is what the printer properties look like:

2) The PC that I updated from Windows 7 is not able to print.  When adding in the printers, the add operation sometimes completes and when I try to print a test page an error message appears about the Print Queue is full. I have tried deleting the printers, the drivers, and even used regedit with no success.  For the HL-L2380DW, this PC will allow me to initiated a scan operation but not a print operation.  The printer troubleshooter does not fix any issue.  I have also updated the FW on the laser printer as well.  Any ideas?

Hi Michael,

Thank you for posting on Microsoft Community.
We appreciate your interest in Windows 10.

I would suggest you to refer to this link as well

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/printing-problem-windows-10/a93b7be5-8203-4c4e-b9c2-2bc4d242416c

Download all the drivers from the manufacturer’s website and install it on your computer. 

I found a link for you: http://www8.hp.com/us/en/drivers.html

You may check in Compatible mode:

1. Right-click on the driver setup file and click on ‘properties’.         

2. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7/8 operating system from the drop down menu and proceed with the installation.

3. Once this is done, restart the computer and check if the issue persists.

I hope this post is helpful. Get back to us with the results. We are happy to help.

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Question Info

Last updated August 14, 2023 Views 551 Applies to: