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Broadcom bluetooth 3.0 not working Windows 10

I have a Bluetooth keyboard Logitech MX 5000 and when I Upgrade Windows to Windows 10 my keyboard stop working, I just saw in the device manager section that the Bluetooth option just appear one driver and is the Broadcom 3.0 and appears with a exclamation in it, I did everything, uninstall the driver re install it again, deleted again and Upgrade it but nothing seems to work, what should I do?

Hello,

there is a driver on the producer's website for Windows 10. Please remove the older one and install the new one.

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I did that too, and is not working iether, I know when came up Windows 8 a lot of people had the same problem, but I cant find any solution, in Logitech forum one person just fix the problem calling the Microsoft service and following him they access remotely his computer and fixe it, do I have to do that too?

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Hello,

You could try the other customer's plan. Also you could ask the Logitech support for a new driver.

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Hello,

there is a driver on the producer's website for Windows 10. Please remove the older one and install the new one.

Which producers web site and which driver? thank you.

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Hello,

"I have a Bluetooth keyboard Logitech MX 5000" - this is in the first post. I believe we are talking for the same device. If you have got another one, you could go in that producer's website and get the exact driver (model, number etc.).

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This worked for me: 

http://support.logitech.com/en_us/article/47284

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The problem here is that Win 10 installs the Broadcom Bluetooth 3.0 driver. The Bluetooth dongle that comes with the MX 5000 is a Bluetooth 2.0EDR device.

Installing the Win 10 version of SetPoint will get the device working. However, Windows update will continue to install the 3.0 driver on restart and the device will stop working.

MS needs to fix this issue so that people don't have to reinstall drivers.

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Which Bluetooth versions does Windows 10 support?

Windows 10 for desktop editions (Home, Pro, Enterprise, and Education) and Windows 10 Mobile support the following Bluetooth versions:

  • Version 1.1

  • Version 2.0

  • Version 2.0 with EDR

  • Version 2.1

  • Version 2.1 with EDR

  • Version 4.0

  • Version 4.1

https://msdn.microsoft.com/zh-tw/library/dn133849(v=vs.85).aspx

No Version 3.0~

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Last updated January 2, 2024 Views 8,735 Applies to: