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Brand new ASUS laptop - Windows 11 version not support. Version 21H2 - Installed Microsoft office home

Good Evening,

I just received the laptop I bought on Cyber Monday off amazon and so far the battery won't charge at all and the windows 11 version is no longer supported.. but won't upgrade. The version is 21H2, and it will not do any upgrades after all of the available updates were completed and the system was restarted.

Please advise. I also installed my Windows home edition of microsoft office, so I am hoping that I can reinstall that if I need to return the laptop.

Hi, I am Dave, I will help you with this.

The version of Windows 11 on that laptop is very much out of date, and no longer supported, the best option is to try to use the Windows 11 to perform an in-place upgrade to see if that can bring your Widows 11 version fully up to date.

Please follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

Click this link:
https://www.microsoft.com/en-us/software-downlo...
to download the Windows 11 ISO

When the ISO file completes downloading

Disconnect from the Internet

Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thank you, I had to send it off to ASUS to repair my battery issue first and then I'll dive into this. I am assuming the DOA battery is the primary issue, since it won't let me conduct any of the more vital upgrades.

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Last updated April 16, 2025 Views 408 Applies to: