Hi, I have a Dell Inspiron 17-7779 and was having an issue while running a program that utiliized Bluetooth 4.0, where the Bluetooth would be working find, and then the program said Bluetooth was turned off, and when I went to go turn it back on, the option to turn it on does not exist.
I followed lots of troubleshooting and completed the following steps:
- Restarted my computer (several times)
- Ran "services.msc" and restarted "Bluetooth Support Service"
- Windows said drivers were out of date
Eventually, I came across a Microsoft post that suggested uninstalling the device, which I did. I restarted my computer, and ran Windows Update, and no drivers were installed. In Device Manager again, the Bluetooth device was gone, even when checking "Show hidden devices" under "View".
I ran Bluetooth Troubleshooter, which then told me that "Device does not have Bluetooth. Bluetooth is not available on this device". I restarted the computer and repeated previous steps several times with no success. I have tried 2 different driver programs that both do not detect nor fix the issue. I have gone to both the Dell and Intel websites and tried to install the latest driver. The driver that was downloaded that I installed was the "Intel(R) Dual Band Wireless-AC 3165". Restarted computer. Restarted Bluetooth Support Service. Still, my computer fails to recognize that it even has Bluetooth.
Does this leave me to do a system reset?
Help/suggestions are greatly appreciated.