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Bluetooth not detected on new customer build

I just built my pc and it is not detecting my Bluetooth. I have a 403 error code. I have tried updating the driver and the uninstalling and it hasn’t worked. Under device manager only Bluetooth I see is Generic Bluetooth Adapter. The device status shows “Windows has stopped this device because it has reported problems. Code 43. Please advice

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Hi ,

I am Ivan, I will help you with this.

What is the model of your motherboard?

Access the device manager > Bluetooth > Generic Bluetooth adapter > Properties > Details > check the Hardware ID box, take a screenshot and post it here.

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Yours sincerely,
Ivan Carlos.

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HI Ivan,

Under "Details" of "Generic Bluetooth Adapter Properties" shows "Generic Bluetooth Adapter"

My mobo is Asus Rog Strix b850-e.

Thank you for your help!

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Hi ,

Uninstall the Bluetooth driver in the device manager and select the delete driver option and open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer

After restarting the computer, install the drivers below.

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM5...

https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET...

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM5...

https://dlcdnets.asus.com/pub/ASUS/mb/BIOS/ROG-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hope this helps.

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Thanks
Yours sincerely,
Ivan Carlos.

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Solved! Thank you Ivan!

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Hi ,

I'm glad it worked out, you can always count on the Microsoft community, have a good week.

Hope this helps.

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Independent Advisor - Community
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Yours sincerely,
Ivan Carlos.

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Hi ,

Did you manage to solve the problem?

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Ivan Carlos.

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Last updated March 10, 2025 Views 11 Applies to: