Hi,
I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.
You can try the following procedures below:
I suggest you to follow the troubleshooting methods listed below:
1, Try to run the Apps troubleshooter to fix issues that may prevent app from working properly in the link below:
https://support.microsoft.com/en-us/help/402749...
2. For USB/Bluetooth Mouse or Keyboard:
Type control in Windows Search then click on Control Panel.
Then click on View Devices and Printers under Hardware and Sound.
Right-click on your USB Mouse or Keyboard then select Properties.
Switch to Hardware tab and then click on the HID Device, click properties.
Now click on Change Settings then switch to the Power Management Tab.
Uncheck the option “Allow the computer to turn off this device to save power.“
Click Apply followed by OK.
Reboot your PC to save changes and see if you’re able to Fix Wireless Mouse Not Working in Windows 10.
3. Disable Fast Startup:
Press Windows Key + R then type control and hit Enter to open Control Panel.
Click on Hardware and Sound then click on Power Options.
Then from the left window pane select “Choose what the power buttons do.“
Now click on “Change settings that are currently unavailable.“
Uncheck “Turn on fast startup” and click on Save changes.
4. Turn off Filter Keys:
Type control in the Windows Search then click on Control Panel.
Inside Control Panel click on Ease of Access.
Now you need to again click on Ease of Access.
On the next screen scroll down and select Make the keyboard easier to use option.
Make sure to uncheck Turn on Filter Keys under Make it easier to type.
Click Apply followed by OK.
Reboot your PC to save changes and see if you are able to Fix Wireless Mouse Not Working in Windows 10.
5.Reinstall Wireless Mouse Driver:
Press Windows Key + R then type “devmgmt.msc” and hit Enter to open Device Manager.
Expand Mice and other pointing devices then right-click your Wireless Mouse and select Update Driver.
On the next screen click on “Browse my computer for driver software.“
Click “Let me pick from a list of device drivers on my computer“.
Uncheck “Show compatible hardware” and select any one of the listed devices.
Click Next to continue and if asks for confirmation select Yes.
Reboot your PC to save changes and again follow the steps from 1-4.
Again check “Show compatible hardware” and select the listed driver preferably PS/2 Compatible Mouse and click Next.
Restart your PC and see if you’re able to Fix Wireless Mouse Not Working in Windows 10.
6. Uninstall Wireless Drivers
Press Windows Key + R then type devmgmt.msc and hit Enter.
Expand Mice and other pointing devices then right-click your wireless mouse and select Uninstall.
Reboot your PC to save changes and Windows will automatically install the default drivers for your device.
7. Perform Clean Boot:
Sometimes 3rd party software can conflict with Mouse Drivers and therefore, you should not be able to use the Wireless Mouse. In order to Fix Wireless Mouse Not Working Issue, you need to perform a clean boot on your PC and diagnose the issue step by step.
Please let me know if this helped and works.
Best Regards,
Diego R.
