Hi Pacific. I'm Greg, 10 years awarded Windows MVP, here to help you.
1) Try these fixes for Check Bluetooth Radio Status in Windows 10 & 11:
https://appuals.com/how-to-fix-check-bluetooth-...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)
https://robotpoweredhome.com/check-bluetooth-ra...
https://www.thewindowsclub.com/check-bluetooth-...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)
https://www.youtube.com/watch?v=h_np3O6hxtc
2) Try these WIndows 11 Bluetooth fixes:
https://www.guidingtech.com/top-ways-to-fix-blu...
https://www.windowsdigitals.com/bluetooth-not-w...
https://appuals.com/bluetooth-not-working-windo...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)
https://www.reddit.com/r/windows/comments/rhupi...
https://www.youtube.com/watch?v=kcUZgVHjCvI
https://www.youtube.com/watch?v=oAUa9AVwGt8
3) Try Updating the Bluetooth driver from the Dell Downloads page here:
http://www.dell.com/support/home/us/en/19/Produ... for your Dell Service Tag on sticker located as shown here:
https://www.dell.com/support/contents/us/en/04/...
Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.
While there check that you also have the latest chipset, BIOS, display, network, USB and all other drivers, compared to the ones presently installe
Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.
If these fail Uninstall the Driver, restart PC to reinstall. If the BT driver is not there, access the View tab in Device Manager to "Show Hidden Devices."
4) Establish a Clean Boot to see if that resolves it:
https://www.makeuseof.com/clean-boot-windows-11/
5) Run System File Checker/DISM in WIndows 11:
https://www.elevenforum.com/t/use-system-file-c...
6) If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems:
https://www.elevenforum.com/t/repair-install-wi...
7) If you think the BT adapter has failed, you can replace it easily with an inexpensive USB nano adapter like this one:
https://www.amazon.com/ZEXMTE-Bluetooth-Receive...?
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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