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Bluetooth keyboard keeps disconnecting

Hey,

I have a problem with my work PC. it's a surface studio and several times a day the radio communications from the device to the studio stops. I normally have to wait, play with the batteries. try to navigate to the setting to run the troubleshooter (without typing: hardmode) to fix it. everytime I run the troubleshooter, it 'fixes' the issue. then it comes backs hours later. the keyboard is fully charged, the pen is fine, the mouse is fine its just the keyboard.

Ive tried disconnecting it via the Bluetooth (and had to attach ALL THE DEVICES since they all unsynced then) and the problem remains.

I get the feeling a windows update has caused this since I didn't have this issue before my maternity leave so nothing new has happened with the PC.

Hi SamanthaBurgess
I am Vijay, an Independent Advisor. Please try following and check after each step

1. Take actions related to Bluetooth driver
Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on Bluetooth driver >

A. Rollback the Driver
Click Properties > Go to Driver tab > If there is rollback option, click it

B. Uninstall the Driver
Uninstall > Reboot the computer > The driver will be installed automatically when you restart

C. Update driver from manufacturer's website
Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -
A. What is your computer's make and model? For example Lenovo T470
B. Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on Bluetooth driver > Properties > Driver tab > Post the screenshot

2. Head to following Microsoft help on Bluetooth issue and execute the steps there
https://support.microsoft.com/en-us/help/14169/...

3. Restart Bluetooth Support Service
Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

Do let me know if you have any more question or require further help.

Source - https://answers.microsoft.com/thread/ccfa2f34-a...
Sincerely yours,
Vijay A. Verma | Blogging @ https://excelbianalytics.com | Linkedin @ https://www.linkedin.com/in/excelbi/

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Hi SamanthaBurgess
I am Vijay, an Independent Advisor. Please try following and check after each step

1. Take actions related to Bluetooth driver
Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on Bluetooth driver >

A. Rollback the Driver
Click Properties > Go to Driver tab > If there is rollback option, click it

B. Uninstall the Driver
Uninstall > Reboot the computer > The driver will be installed automatically when you restart

C. Update driver from manufacturer's website
Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -
A. What is your computer's make and model? For example Lenovo T470
B. Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on Bluetooth driver > Properties > Driver tab > Post the screenshot

2. Head to following Microsoft help on Bluetooth issue and execute the steps there
https://support.microsoft.com/en-us/help/14169/...

3. Restart Bluetooth Support Service
Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

Do let me know if you have any more question or require further help.

Source - https://answers.microsoft.com/thread/ccfa2f34-a...

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

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Question Info

Last updated December 9, 2022 Views 1,502 Applies to: