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Bluetooth is missing from Device Manager

I've been having issues with my laptop suddenly thinking it doesn't support bluetooth. I've tried all the options I can find including running the troubleshooter, telling device manager to show hidden items, downloading and installing the latest drivers from the laptop manufacturer's website, and more. It seems if I can get bluetooth to show up in the device manager I'll be able to uninstall it, restart the laptop, and it should reinstall bluetooth upon booting back up. But I cannot get bluetooth to show up in the device manager. I don't want to accept that bluetooth simply doesn't work on my laptop any more and resort to buying an external bluetooth adapter, but it's looking like that's my only option right now. Any help would be appreciated.

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Hi, I found a relatable question here in the community.

Bluetooth Not Working - Can't Find In Device Manager - Windows 10

Check it and see if it helps!

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Hello Harperlarp

My name is Elizabeth. I will be happy to help you today.

Taking into account all the actions that you have carried out to recover the Bluetooth, and knowing that recently everything was working correctly, I can suggest that you try to go back to a previous restore point.

Section >> Restore from a system restore point
https://support.microsoft.com/en-us/windows/rec...

Elizabeth
Regards

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I already tried the methods in that video, thanks anyway.

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On your advice I went back to a previous restore point but I didn't have one from before the issue occurred so it didn't fix the issue.

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Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.
Which Windows 10 build are you running - 1903, 1909, 2004 or 20H2 (Oct 2020)?

When you chose system restore was there an option to load older restore points?

If Bluetooth doesn’t appear under device manager then check further under View>Show hidden devices - if it is listed there then you should be able to uninstall or update the driver.

If your Bluetooth is disabled then do the following to enable it.
Uninstall the device from device manager and restart bluetooth service.
Start > services.msc
Right-click "Bluetooth Support Service."
Choose Automatic.
Go to device manager and  right-click on your computer name and click "Scan for hardware changes"
Install the bluetooth device drivers from the manufacturer's website, if any.

I hope this helps.
Virginia - Time Lady.

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Hi Virginia,

I'm running Windows 10 version 19402. I've tried those methods you've suggested but had no good results. Bluetooth just isn't showing up in the device manager.

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I also have this same issue after a Windows update that took place in the past 24 hours.

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I was able to fix my issue by going into BIOS, unselecting Bluetooth, clicking apply and reselecting and clicking apply.

Obviously this will differ depending on laptop, but I was using a Dell Latitude and this worked for me..

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Hi Virginia - I'm having the same issue - Bluetooth was previously working, then disappeared from Device Manager. I tried all the steps you suggested, and others on this thread, none of them worked. Bluetooth Troubleshooter says 'Device doesn't have bluetooth.' Any other suggestions?

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Hi My MSFT, I went into BOIS and found Bluetooth was turned off , I tuned it on and you guessed it. all good now.

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Last updated April 25, 2025 Views 99,720 Applies to: