Bluetooth Headphones connected but sound drops out almost immediately

There's probably a few things you may need to do to narrow it down:

Try with audio downloaded on the computer so you know its not a steaming/network/internet related issue.

Try removing one of the devices and then repairing it.

Try without Bluetooth which I don't see if you said that you tried that.

Check for possible interfering devices and move them away (eg cell phone).

Check other Bluetooth devices not audio related.

However, it could be possible that the BT hardware isn't fully compatible with Windows 11 or some other issue. The above stuff should help you to understand what is happening. The more you can do the better you can know if its just audio or all BT stuff on that hardware, etc. Right now, you believe its only audio related which would throw things off if its not.

Just tested myself on Windows 11 and BT audio works fine so I would think its a greater chance to be a compatibility issue for your hardware. You have to do the above tests to be sure.

Good Day H.sala12,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows Key + R
-Type Services.msc and hit enter
-Look for "Bluetooth Support Service"
-Set it to start then Automatic.

-Press Windows key + X
-Go to Device Manager
-Expand the Bluetooth
-Look for Bluetooth driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.


Restart your device, then try to pair the Bluetooth headphones.


if issue persist, let's download and install the Bluetooth driver
What is the exact model of your computer for me to check.

To check the system model proceed with these steps.

-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

Hi Carlo,

Thanks for your reply. I have tried the step you have stated and the issue still persists.

My system model is VivoBook_ASUSLaptop TP470EA_TP470EA and the system manufacturer is ASUSTeK COMPUTER INC.

I look forward to your reply.

Thanks

Hi dashdotdot,

Thanks for your reply. I've tried all the steps you stated and sadly the issue still persists. When I lose audio from YouTube and paly a downloaded audio, the connection sort of kicks back in and the bluetooth headphones start working again. But this is only temporary and they usual fall off completely a few minutes later.

I'm not really sure what I have to do so I might just take it to a repair shop and see what they have to say.