Bluetooth has disappeared from my laptop

Hi Katrina. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot.

Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.

Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail try to Uninstall the Driver, restart PC to reinstall.

Then try pairing again, if necessary run the Bluetooth Troubleshooter again.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

What is the exact make and model?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Go into BlueTooth Settings > Devices > Bluetooth and other devices > then unpair/remove the device, restart then pair it again.

Use the Add Bluetooth wizard in Control Panel
Press Windows key + R
Type: control printers
Hit Enter
Click Add device then add the Bluetooth device again.

Have you checked for updated chipset drivers for your make and model?
Also, some manufacturers will provide separate Bluetooth drivers.

http://answers.microsoft.com/en-us/insider/wiki...

Press Windows key + R
Type: services.msc
Hit Enter
Scroll down to Bluetooth Support Service
Right click it
Click Properties
Under the General tab
Click in the Startup type: listbox
Choose Automatic
Click Start

Click Apply then OK

Restart your computer then check if its working.

Other things you can try include the Bluetooth troubleshooter.

Open Start > Settings > Update & security > Troubleshoot
Scroll down to Bluetooth
Click Bluetooth then click Run the troubleshooter

When complete, Restart your computer.

Press Windows key + X
Click Device Manager
Expand Bluetooth
Right click each entry then click Properties
Select the driver tab, click Rollback if its not grayed out.

If it is grayed out, right click Bluetooth driver then click uninstall
Restart your computer then check if its working again.

If not, remove any other Bluetooth devices since they might be causing interference .

You can also try pairing through Devices and Printers. Learn more:
https://www.groovypost.com/howto/pair-a-bluetoo...