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Bluetooth earplugs won't connect to Laptop

I recently got a pair of TAOTRONICS SoundLibery 53 2020 wireless earbuds. I'm having trouble connecting them to my laptop. It shows that it's 'connecting' with the laptop, but it never happens and shows an error. I've tried many things, but it's not working. I can easily connect it to my phone, so I know nothing is wrong with the earbuds.

Dear Moon Hopper,

Welcome to the Microsoft Community

Thank you for reaching out and sharing the issue you're experiencing with your TAOTRONICS SoundLiberty 53 wireless earbuds.

To assist you better, could you please provide a bit more information?

  1. Windows 11 Version: Please let me know the exact version of Windows 11 you're using. You can do this by pressing Windows + R, typing winver, and sharing the details that appear.

  2. Laptop Model: It would be helpful to know the specific model of your laptop, as well as whether the Bluetooth adapter has been recently updated. This can sometimes impact connectivity.

  3. Troubleshooting Steps: Could you confirm what troubleshooting steps you've already tried? This will help me avoid suggesting solutions that you may have already attempted and ensure we're moving forward effectively.

  4. Testing with Another Device: Have you tried connecting the earbuds to another Windows 11 computer? Alternatively, could you try using a different Bluetooth headset with your laptop to see if it encounters the same issue?

Once I have this information, I can guide you through a more targeted troubleshooting process.

Looking forward to your response and happy to assist further!

Best Regards,

Martin | Microsoft Community Support Specialist

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Question Info

Last updated April 17, 2025 Views 33 Applies to: