Bluetooth device doesn't connect automatically

Hi Supratim,

Thank you for posting your question in Microsoft Community.

From the issue descriptions, it seems that you are unable to connect Bluetooth speaker Creative D100 with your laptop automatically.

I can imagine the inconvenience you have experienced. I will help you in fixing the issue.

To help you to resolve the issue, I would appreciate if you could answer the following questions:

1. Is the issue specific to particular or all the Bluetooth devices?

2. Have you made any recent hardware or software changes to your computer prior to the issue?

3. What is the make and model of the computer?

We need to perform hardware and device troubleshooter to fix if there is any hardware conflict issue and to fix dropping connections in the Bluetooth device by following the below methods and check the issue.

Method 1:

If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Open the Hardware and Devices troubleshooter:

http://windows.microsoft.com/en-za/windows7/open-the-hardware-and-devices-troubleshooter

Method 2:

Follow the steps in the below link.

Troubleshooting Dropping Connection with Creative D100:

http://support.creative.com/kb/ShowArticle.aspx?sid=91930

For reference:

Creative D100/D200 - Frequently Asked Questions:

http://support.creative.com/kb/ShowArticle.aspx?sid=87783

Method 3:

Run the Hotfix to fix the Bluetooth devices that do not work in your computer.

Bluetooth devices do not work correctly on a computer that is running Windows 7:

http://support.microsoft.com/kb/980396

For more information:

Contact Creative Support:

http://us.creative.com/contactus/techsup/welcome.asp?h=5

I hope the above information helps you.

Your reply is very important for us to ensure a proper resolution.

In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.

Hi Supratim,

Thank you for your reply.

I would suggest you to uninstall the Bluetooth Driver and install the latest drivers from the manufacturer’s website and check.

I would suggest you to initially uninstall and reinstall the Bluetooth software you are using with any Bluetooth device and check. You may even check if there are are any updates at the manufacturer website related to the software.

If the issue persists, you may use the device manager to uninstall and reinstall the Bluetooth device drivers and check or update the Bluetooth drivers from the manufacturer website.

Follow the steps to checking the Bluetooth drivers in device manager:

a. Click Start, and then click Control Panel.
b. Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
c. Locate the Bluetooth device by expanding the categories. Now you may right-click the listed drivers. Here you will get all the option to update or Install/uninstall drivers. Click on Uninstall.
Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.
d. Restart the computer. This will let the computer automatically detect the device drivers on restart of the computer.

If the issue still persists, you may check for an updated driver from the manufacturer and install the latest version.

Refer to the below mentioned link for guidance –
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Manually download the drivers from the Sony website:

http://www.sony-asia.com/support/product/VPCEA16FG

For more information:

Contact Sony support:
http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT#

Sony Forum:

https://forum.sel.sony.com/?XID=M:header:esupport

I hope the above information helps you.

Your reply is very important for us to ensure a proper resolution.

In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.