Ask a new question

Bluetooth device connection help?

Whichever Bluetooth device (a Sony WH-CH720N or a "thecoopidea" CP-TW04) I try to connect to my Windows 11 device, I can't seem to play any sound through them. I manage to pair them properly, and they are registered as connected and recognized as a headset by my computer. But when I try to allow apps and Windows to play sound through this device, by clicking the "Allow" button depicted in the screenshot below, nothing happens, the button doesn't switch to "Don't Allow". Anyone know what this issue is?

|
Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

May I ask what is the make and model of your Laptop, or your Desktop's motherboard? Also, what are the apps that you are using to use the Bluetooth headsets on?

Press Windows + R to open the Run dialog.

Type msinfo32 and press Enter. This opens the System Information window.

In the System Summary section, look for the following:

System Summary: View general information such as the operating system version, processor details, and installed memory (RAM)..
BaseBoard Manufacturer: This is your motherboard's manufacturer.
BaseBoard Product: This is your motherboard's model number.

Kind Regards,
Charity

------
Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, I didn't build my PC, it's a Windows Surface Pro 9. Let me know if this doesn't have all the information you need!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for the information. Please wait while I escalate this for you. Please don't tap on "Yes/answer" and please wait for a response. Thank you so much for your patience!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Dear Felix Gibeault

Thank you for posting in the Microsoft community.

I'm sorry you're having issues with your Bluetooth device on Windows 11. Here are some steps to help you resolve the connection and audio playback issues:

Check the audio output device

Right-click on the volume icon in the bottom right corner of the taskbar and select “Sound Settings”.

In the “Output” section, make sure the correct Bluetooth device is selected as the default device.

If the device is in the list but there is no sound, try right-clicking on the device and select “Set as default device”.

Reset the Bluetooth device

In Settings > Bluetooth & Other Devices, find the connected Bluetooth device and remove it.

Reboot your computer and then pair and connect the device again.

Reinstall the Bluetooth driver

You can visit your motherboard manufacturer's support website, enter your motherboard model number, find the corresponding Bluetooth driver, install the driver file manually, restart your computer, and pair the Bluetooth test again.

Best Wish

Shawn.Z-MSFT | Microsoft Community Support Specialist

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 16, 2025 Views 27 Applies to: