BlueScreen on my new DELL laptop(STUDIO 1555) running windows 7

Hi all,

I have 3 month old DELL Studio 1555 laptop which has 64-bit Windows7.

since a week, it encounted a BlueScreen problem 3 times. Even today also.

I thought i would like to share the dmp files to the microsoft support team so that they will give me the solution.

i have uploaded the dmp files on my skydrive, as was requested by the experts for the analysis of the problem.

Here are the links of the dmp files.

http://cid-4c13b18c40902ad3.skydrive.live.com/self.aspx/.Public/032410-18954-01.dmp

http://cid-4c13b18c40902ad3.skydrive.live.com/self.aspx/.Public/WER-42401-0.sysdata.xml

Let me know, if u are not able to access those files.

Experts please help!!

Will be awaiting for solution.

 

Thanks in advance.

Sateesh.

 

 

Question Info


Last updated July 19, 2018 Views 3,653 Applies to:
Answer
Hi,

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your
system. For each driver in the list, additional useful information is displayed: load address
of the driver, description, version, product name, company that created the driver, and
more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most
current. Control Panel - Device Manager - Display Adapter - write down the make and
complete model of your video adapter - double click - Driver's tab - write down the
version info. Now click UPdate Driver (this may not do anything as MS is far behind
certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver
stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if
3rd party with their own software and drivers and any other major device drivers
you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then
Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest
versions. (Look for BIOS, Chipset and software updates at System Maker's site while
there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT
after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing
actually shows up. This is because some drivers rollback before the latest is installed
(sound drivers particularly do this) so install a driver - reboot - check to be sure it is
installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in
Windows Updates, this leaves Windows Updates ON however it will not install drivers
which will usually be older and cause issues. If Updates suggests a new driver then
HIDE it (Right Click on it) and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope these help.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Hi,

References to Vista also apply to Windows 7.

Added any new hardware, updated drivers (be sure to check in Control Panel - Windows Updates -
for driver updates), or added major software lately? Drivers and antivirus/antispyware/security
products are also likely suspects. Next message is my generic driver update methods to use when
you get to that section of the troubleshooter.

BCCode: a  0x0000000A

Cause

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver,
system service, or BIOS.

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be
caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible
with the new version.

Resolving the Problem

If a kernel debugger is available, obtain a stack trace.

To resolve an error caused by a faulty device driver, system service, or BIOS
  1. Restart your computer.
  2. Press F8 at the character-based menu that displays the operating system choices.
  3. Select the Last Known Good Configuration option from the Windows Advanced Options menu.
  4. This option is most effective when only one driver or service is added at a time.

 

To resolve an error caused by an incompatible device driver, system service, virus
scanner, or backup tool
  1. Check the System Log in Event Viewer for error messages that might identify the device or
  2. driver that caused the error.
  3. Try disabling memory caching of the BIOS.
  4. Run the hardware diagnostics supplied by the system manufacturer, especially the memory
  5. scanner. For details on these procedures, see the owner's manual for your computer.
  6. Make sure the latest Service Pack is installed.
  7. If your system has small computer system interface (SCSI) adapters, contact the adapter
  8. manufacturer to obtain updated Windows drivers. Try disabling sync negotiation in the SCSI
  9. BIOS, checking the cabling and the SCSI IDs of each device, and confirming proper termination.
  10. For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only.
  11. Also, check each IDE device for the proper master/subordinate/stand-alone setting. Try
  12. removing all IDE devices except for hard disks.

If the message appears during an installation of Windows, make sure that the computer and all
installed peripherals are listed in the Microsoft Windows Marketplace Tested Products List.

BCCode: a     0x0000000A  <-- read this
http://www.faultwire.com/solutions-fatal_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-*1025.html

--------------------------------------------------------------------------

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager (also Windows 7) 
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

Hope this helps.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

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