BlueScreen BCCode:d1

original title: BlueScreen BCCode:d1 BCP1:_0000000000000010 BCP2:0000000000000002 BCP3:0000000000000000 BCP4:_FFFFF880016BB5D6 OS Version:_6.1.7600.2.0.0.768.3

I have been getting BlueScreen error since yesterday. Windows do not start in Normal mode.

 

Problem signature:

  Problem Event Name: BlueScreen

  OS Version:     6.1.7600.2.0.0.768.3

  Locale ID:          1033

 

Additional information about the problem:

  BCCode:            d1

  BCP1:  0000000000000010

  BCP2:  0000000000000002

  BCP3:  0000000000000000

  BCP4:  FFFFF880016BB5D6

  OS Version:     6_1_7600

  Service Pack:    0_0

  Product:            768_1

 

 

Need help to resolve it. Also,

1. How can I view the dump file?

2. How can I uninstall a program while in safe mode.

 

Question Info


Last updated May 17, 2019 Views 23,520 Applies to:
Answer
Answer

Hi,

To access Safe Mode repeatedly tap F8 as you boot. Then Control Panel - Programs and Features
to uninstall a program though this is rarely needed since you can uninstall programs in Windows.

---------------

Check with your Video card maker for possible newer drivers (special drivers), known issues and
other possible problems - also check the Video card and game maker's forums. This can even be
a problem created by the interaction of two drivers (rather than the usual one cause), maybe the
video driver and a pagefile error, and other causes working together to create the issue.

==============================================================

Think Video drivers mainly though it can be others. See the driver section in my generic bluescreen
troubleshooting methods below. BIOS, low level chipset drivers and antivirus/antispyway/security
programs can also cause this. Check the troubleshooter and when you get to the driver and memory
testing sections refer to the generic methods in next message and then return to the troubleshooter
if needed.


BCCode: D1     0x000000D1

Cause

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

This bug check is usually caused by drivers that have used improper addresses.

If the first parameter has the same value as the fourth parameter, and the third parameter indicates an execute operation, this bug check was likely caused by a driver that was trying to execute code when the code itself was paged out. Possible causes for the page fault include the following:

  • The function was marked as pageable and was running at an elevated IRQL (which includes obtaining a lock).
  • The function call was made to a function in another driver, and that driver was unloaded.
  • The function was called by using a function pointer that was an invalid pointer.

BCCode: d1   0x000000d1  <-- read this
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes

=========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Answer

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

To view a dump file see my post in the following link:

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e1c01b9c-89ac-4eee-b60a-6a5e0eb4d641/

What program do you want to uninstall in Safe Mode?

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