Blue screen

I often encounter blue screen issue with my new laptop - every few days once.  

Is that a hardware or software issue?  How do I resolve it? 

Hi Dominic, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

Those are very serious errors on any computer and doubly so on a brand new one.

Since the computer is new and still under warranty please contact System Maker's Support and the seller. As OEM they are responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.

Even I would not attempt to fix those issues on a new computer - been there, done that, and learned my lesson the hard way.

Here to help,

Rob

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Last updated March 18, 2021 Views 35 Applies to: