Blue screen with a sad face - constantly restarting laptop

My latpop is only 2 years old, never had any issues and it wasnt even used a lot. Recently it wont even start its stuck on a loading screen and keep displaying blue screen with sad face and some kind of error message, shortly after that restaring and repeat same over and over again every couple minutes. Did anyone had same issue? I need to find a way to make it work to rescue all photos of my little girl which of course stupidly i didnt take a copy of? 
Hi,

The following steps outline the steps to fix Windows failing to boot and you can boot to the advanced startup options.

http://www.yourwindowsguide.com/2017/05/fix-win...\

Please let us know if you need any assistance.
Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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1) Find two flash drives that you can format (  > or = 8 GB)

2) On a working computer create a bootable Ubuntu flash drive:

https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0

3) On a working computer create a bootable Windows 10 iso:

https://www.microsoft.com/en-us/software-download/windows10

https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

4) Using the Ubuntu flash drive:

a) Backup all important files to another drive

b) Download and install HD Sentinel > post images of the test results into the thread using share links (one drive, drop box, google drive)

https://www.pcworld.com/article/2147063/linux-to-the-rescue-how-ubuntu-can-help-a-computer-in-distress.html

https://www.hdsentinel.com/hard_disk_sentinel_linux.php

c) See if you can find the srttrail.txt file > post the results into the thread

5) The bootable Windows 10 iso can be used to troubleshoot the boot failure before or after all important files are backed up.

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Last updated May 8, 2024 Views 3,815 Applies to: