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Blue screen stop code: SYSTEM SERVICE EXCEPTION

so i open my pc today and run few things like library and chrome and after 10 minute my pc is freeze and there is blue screen error pop up with stop code: SYSTEM SERVICE EXCEPTION

and it shows where the failure came from i guess, it show the failure is came from SAntivirusKD.sys and here's a pic i took, i dont really know what is that but i hope i can get answer and solution from here cuz i want to fix it soon so i can use my pc for online class tomorrow.

Hi Will_133

I am Dave, an Independent Advisor, I will help you with this . . .

If you have SAntivirusKD.sys on your system, most likely you are infected with Segurazo, and we need to remove that from your PC, it will eat up all your resources


1
I need to check if Segurazo is on your PC

Open Task Manager (Ctrl + Shift + Esc)

Choose the Processes Tab

Please provide a screenshot of the first two pages of processes running on your PC


2
Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

Then post the link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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https://drive.google.com/folderview?id=1Q3Yh-HAWMPuvbZXy4vN_rPUUiEPvCBWz here's a google drive link, thank you for your attention before and i decide to record the task manager processes tab cuz it got a lot of running app i hope that enough but just tell me if there is anything more you need.

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Hi Will_133

Thank you for that video, there is no data in your Minidump files, they are 0kb in size

The video does show you are infected with Securazo, it is showing as 'Antivirus Service' with a red and white logo

To remove Segurazo:

Download and install the Free version of MalwareBytes, but do not run a scan with that yet

https://www.malwarebytes.com/


You must boot into Safe Mode and then run MalwareBytes from there to fully remove Segurazo

Click the Power Button on your Start Menu
Press the Shift Key and click Restart
Your PC will boot into the Windows Recovery Environment
Go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode

Then run a full scan with MalwareBytes

________________________________________________________
Standard Disclaimer This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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so my suspicion was right cuz i dont remember install that and sometimes its popped up on startup for a second and disappear, thank you very much for your help i've followed your instruction to delete the virus and now my pc could work normally again just little bit slow cuz of the 100% disk usage but thats fine, i really appreciate your help Dave^^

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Hi Will_133, glad to Help!
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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HI Dave,

I got the same bluescreen error. I know I had Segurazo on my PC before and thought I got rid of it. Will I be able to completely kill it with Kaspersky which I already have on my PC? I'm running a full scan now but not sure how long it will take to complete. Or do I have to do this with Malwarebytes? I hate to have two anitviruses running on my PC.


EDIT: My scan is at 1% and going very slow. I did a registry search and found its location: 
Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SANTIVIRUSKD

Should I rip it out from there or do I have to use some other more elaborate technique?

Thanks,

Roy

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Hello Dave,

I"m waiting for your reply since December of 2020. Are you going to reply?

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Last updated May 12, 2024 Views 1,260 Applies to: