Blue Screen: Stop 0x116 (0x87C3E510, 0x92C169B0, 0x0, 0xC)

Original Title: Blue Screen Error

The Event Log lists the following:


Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7600.

  Locale ID:                                             16393


Additional information about the problem:

  BCCode:                                               116

  BCP1:                                                    87C3E510

  BCP2:                                                    92C169B0

  BCP3:                                                    00000000

  BCP4:                                                    0000000C

  OS Version:                                          6_1_7600

  Service Pack:                                       0_0

  Product:                                               256_1


Files that help describe the problem:




My Monitor goes black or the system hangs and after a while restarts itself, sometimes I get a glimpse of the so-called blue screen. It happens around every 15 minutes or half and hour. I tried changing hibernation settings and then it worked well for 2 hours but the problem persists again. Its a new PC with Windows 7 OS.


Question Info

Last updated October 8, 2019 Views 1,510 Applies to:


This Bug_Check is almost always the video driver though there are other possible causes.


Check this thread for information on using BlueScreenView, MyEventViewer and other methods to
troubleshoot BlueScreens - top 3 replies (+1 other).

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files.


References to Vista also apply to Windows 7.

Have you updated your display/video or other major drivers lately - check in Control Panel -
Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
and when you get to the driver section use the methods in the next message and then return to
the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
cause this error.

Also check with System Maker and Video/Display adapter's Support as there could be known
issues - also check in their forums.

BCCode : 116    0x00000116

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt
to reset the display driver and recover from a timeout failed.

BCCode: 116     0x00000116  <-- read this link*1275.html


The inclusion of the 116 error code in the troubleshooter is only coincidence and holds no
specific meaning (other than driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.


Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7


Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7


Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)

How To Disable Automatic Driver Installation In Windows Vista - Drivers


How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

Understanding and Decoding BSOD (blue screen of death) Messages

Windows - Troubleshooting Blue Screen Errors


In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

How to Boot to the System Recovery Options in Windows 7

How to Create a Windows 7 System Repair Disc

How to Do a Repair Install to Fix Windows 7

Hope this helps.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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