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Blue Screen Problem

Hello Microsoft Community. I am using windows 10. As you can see in this picture. my computer is not working properly. it shut down again and again. Please tell me is it software problem or hardware problem. I need a solution of this issue.  

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Hi Neera, that screenshot is not providing enough information, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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here is the link......https://1drv.ms/u/s!Aqe3K32bkU09iWEpV_LP0CFi2HeN

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here is the link..........https://1drv.ms/u/s!Aqe3K32bkU09iWEpV_LP0CFi2HeN

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Last updated January 20, 2024 Views 513 Applies to: