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May 10, 2024
Windows 7 Top Forum Contributors:
Bill Smithers - LemP ✅
May 10, 2024
Windows 7 Forum Top Contributors:
Bill Smithers - LemP ✅
Blue Screen, possibly NVIDIA Share? Recurring on both Windows 10 & Windows 7.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: FFFFFA80ED51833C
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800435A480
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Now usually, it is a standalone error but for once it came with a crash report from NVIDIA.share. Not sure if the two things are related, but it seems a bit suspicious. It would be nice to finally isolate the problem because, in all honesty, I'm in double digits of restoring to a system image now and it is a little tiresome.
Problem Event Name: APPCRASH
Application Name: NVIDIA Share.exe
Application Version: 56.2924.1538.1
Application Timestamp: 590a36a6
Fault Module Name: NVIDIA Share.exe
Fault Module Version: 56.2924.1538.1
Fault Module Timestamp: 590a36a6
Exception Code: c0000005
Exception Offset: 00014b41
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Have you checked with Nvidia Support, their on-line documentation and drivers, and asked in their forums about any known issues.
Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers.
http://www.nvidia.com/Download/index.aspx?lang=en-us
Nvidia Support - check with Support as it could be a known issue
http://www.nvidia.com/page/support.html
Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it
http://forums.nvidia.com/
================================
Post a few of the Windows 10 minidumps as indicated below.
Troubleshoot blue screen errors
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors
We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.
Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial
Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add-photos-files
One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder
Zip or upload the contents of C:\Windows\minidump
Use OneDrive to upload collected files
====================================================
BCCode: D1 0x000000D1
Think Video drivers mainly though it can be others. See the driver section in my
generic bluescreen troubleshooting methods below. BIOS,
low level chipset
drivers, antivirus/antispyway/security programs, and other drivers
can also
cause this.
BCCode: d1 0x000000d1 <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes
==================================================
This utility makes it easy to see which versions are loaded :
Run DriverView - set VIEW to Hide Microsoft drivers - update those without
Dump in their names (and update BIOS and chipset).
DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Control Panel - Device Manager - Display Adapter - write down
the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click UPdate Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard
if 3rd party with their own software and drivers and any other major device drivers
you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and
then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their
latest versions. (Look for BIOS, Chipset, and software updates at System Maker's
site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
heck manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
====================================================
Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so. <-- best method
www.memtest.org
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
For the Windows Memory Diagnostic Tool.
Type in Cortana's search box -> Windows Memory Diagnostics
at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory
Diagnostic".
================================================
After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier.
Driver Verifier can help find some BSOD issues :
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
Use BlueScreenView to see if there is a driver specified in the error message.
Also check with MyEventViewer at the time of the BlueScreen.
If DriverVerifier creates a minidump upload it and post the link here so we can
analyze it.
Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown -
Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
Microsoft MVP Windows and Devices for IT 2009 - 2020
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Why back-up a faulty OS.....Never heard of NVIDIA share,NVIDIA.exe runs solo on any Win OS,where
was it downloaded from..Go to http://www.nvidia.com/support/downloads-drivers..
Either way,download the NVidia software to desktop "save as" once thru,exit NVidia,open device mgr,
display adapter,expand the tree,R.click on it,select "uninstall" once thru,restart pc.Win will
reinstall on restart,in desktop,run NVidia software...
Win 7,also needs a Direct X update,download 2010 Direct X redistributable from Microsoft,once on
desktop,create a new folder,then double click on direct x,extract to new folder,once thru,open new,
scroll all way down to Direct x installer,it runs auto..Win 10 might use an updated direct x,but 2010
is the best...
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It seems like the Event Viewer would be a good place to get information about system crashes but you are extremely unlikely to determine the cause of the crash with that information. It just tells you that the event occured but isn't going to tell you why.
To determine the cause you need to provide more information about your system, configure the system to generate crash dump files, induce a few crashes and then upload the most recent crash dump files.
Here's how:
On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:
There is no need to create the Minidump folder as Window will create one if it needs to.
Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect. After rebooting you can go back and check the settings again to be sure the adjustments "stick".
In your next reply you can supply more information that will reduce the number of question asking message cycles if you will do this:
If your system is a Dell what is the Service Tag number?
Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.
In the box enter:
msinfo32
Select/click msinfo32.exe and the System Information dialog box will open.
Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.
Then do whatever you have to do get the system to crash again and you should have a crash dump file to upload for analysis.
Use the directions in the following link to upload a few of your most recent crash dump files:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
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Question Info
Last updated December 30, 2022 Views 1,369 Applies to: