Blue screen on startup Windows 7

During startup the following blue screen appears:

*** STOP  0000007E (0xC0000005, 0xf75fe0bf, 0xf789e208, 0x789df08)

*** pci.sys - Address f75fe0bf base at f75f7000, DateStamp 3b7d855c

What does it mean and what should I do to resolve it?

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Use as installation media Win 7 with SP1  

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you, I'll try it.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

You are welcome North man! 

It will work.  

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Just what will you do with your Win 7 with SP1 installation media - if you have some?

Troubleshooting BSoDs effectively requires some general information about your system and some crash dump files that can be analyzed using the Windows debugging tools - Win 7 SP1 installation media (which most folks do not have) will not help you.

Here's how to get started:


On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:



There is no need to create the Minidump folder as Windows will create one if it needs to.


Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect.  After rebooting you can go back and check the settings again to be sure the adjustments "stick".


In your next reply you can supply more information that will reduce the number of question asking message cycles if you will do this:


If your system is a Dell what is the Service Tag number?


If your system is HP what is the serial number?


Describe your antivirus/antimalware environment.


Can you make the system crash at will - if there is something in particular you do that makes the system crash like watching videos, listening to music, etc. tell us what that something is that causes the system to crash every time.


Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.



In the box enter:


msinfo32


Select/click msinfo32.exe and the System Information dialog box will open.


Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.



For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.


There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.


Then do whatever you have to do get the system to crash again and you should have a crash dump file to upload for analysis to a file sharing site of your choice (OneDrive, GoogleDrive, etc) and returning and posting a link to the files.


Sometimes more than one crash dump is needed to pinpoint the cause so send some of the most recent ones.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I've installed Windows 7 SPK1 (with option upgrade). But the blue screen didn't end to appear.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Here is my system properties:

Here is my display properties:

I've installed minidump 128Kb and after restart it appears as this:

The blue screen appears only after restart or startup and I can load Windows only after two attempts.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Maybe you will have some crash dumps to upload/share.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Unfortunately, I can't find minidump directory in my PC, although it is pointed in the system properties. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

While we are waiting for that there may be some clues if you can post a photo/image of the BSoD you are seeing (it should be staying on your screen until you restart)...

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

This text appeares after power on of PC.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated April 16, 2024 Views 487 Applies to: